Jobs
>
Assistant Manager
>
Mumbai

    Assistant Manager - Maharashtra, India - Hexaware BPS Careers

    Hexaware BPS Careers
    Hexaware BPS Careers Maharashtra, India

    3 days ago

    Default job background
    Upper Management / Consulting
    Description

    Education

    Mandatory: Graduates from any stream

    Desirable:


    • Minimum 2 year of work experience in a Domestic Premium segment Voice/Chat Program, as an Assistant Manager


    • Prior experience in managing excellent customer centricity is desired

    Experience


    • Needs to be high on responsibility and ownership


    • Should have managed multiple processes and ensured delivery within timelines


    • Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost


    • Extensive experience with telephony and workforce management software programs


    • Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model


    • Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;


    • Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities.


    • A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization

    Technical Competencies:


    • Ensure ownership for workplace (resolution of all admin, tech issues, etc.)


    • Enable people to excel through grooming and regular feedback


    • Derive valuable insights for improvement through innovation


    • Set up and sustain a robust quality and training framework within teams


    • Increase people engagement, ensure communication and feedback


    • Value Added Services /process improvement leading to business benefits


    • Ensure robust risk and compliance practices maintained


    • Participate in selection process to ensure the right talent is selected in a timely manner


    • Ensure transparency and adequate communication across all levels


    • Maintain a no surprise /nonpolitical atmosphere and take active steps to stop anyone indulging in gossip


    • Create an environment that encourages people to deliver and excel through performance Management systems


    • Manage and exceed client expectations


    • Resolve and/or escalate employee grievances in a timely manner

    Soft Skills:


    • Should express excellent leadership qualities and spearhead the team.


    • Excellent English verbal communication skills enabling client expectation management

    Others


    • Customer / Partner / Client First Attitude


    • Ensure that a smooth relationship is maintained between the company and the client


    • Appraise the client on the happenings at Hexaware BPS whenever necessary


    • Deliver the data requested by the client in appropriate timings


    • Demonstrate business benefits to the clients


    • Ensure governance mechanism and adherence


    • Ensuring smooth transitions /migrations wherever there is


    • Communicate company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.


    • Champion Hexaware culture by role modeling behaviors


    • Create a work environment that nurtures and supports diversity and has an inclusive work culture


    • Ensure productive work relationships are established with all relevant internal functions


    • Ensure data confidentiality, integrity and protection of company's intellectual property

    Mandatory:


    • Adherence to company policies, rules and regulations


    • To follow quality processes thoroughly using checklist standards.

    Responsible for complying with all QMS and ISMS Policies and procedures.

    Work location : Nagpur (Relocation cases accepted)

    Interested candidates can send their CV's on with Subject line : Assistant Manager or call on

  • BDO in India

    Assistant Manager

    4 days ago

    BDO in India Mumbai, India

    BDO India LLP is the India member firm of BDO International. BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organisations across a range of industries. We are led by more than 250 Partners & Direct ...

  • TCPL Packaging

    Assistant Manager

    2 days ago

    TCPL Packaging Mumbai, India

    Position: Assistant Manager – Purchase (Flexibles) · Location – Mumbai (Lower Parel) · Qualification: Graduate & Postgraduate in Material Management or equivalent combination of education and related purchase experience is required. · Experience: 7 to 8 years' experience in Purch ...

  • YatriBiz

    Assistant Manager

    3 days ago

    YatriBiz Mumbai, India

    Company Description · We are passionate about creating unforgettable travel experiences that cater to your unique interests and preferences. Our mission is to provide exceptional and personalized travel services in budget-friendly packages. Let's create unforgettable memories tog ...

  • BDO in India

    Assistant Manager

    2 days ago

    BDO in India Mumbai, India

    About Company · BDO India LLP is the India member firm of BDO International. BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organisations across a range of industries. We are led by more than 300 ...

  • TMF Group

    Assistant Manager

    5 days ago

    TMF Group Mumbai, India

    About TMF Group · TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate s ...

  • Capita

    Assistant Manager

    22 hours ago

    Capita Mumbai, India

    Job Description (Qualified CA with experience in IND-AS): · Supervise overall accounting function for the financial accounting team · Review necessary workings / files for statutory audit, internal audit, etc. and liaise with auditors · Manage RCM audits end to end, liaise with R ...

  • Anglo-Eastern

    Assistant Manager

    1 day ago

    Anglo-Eastern Mumbai, India

    About Anglo-Eastern · Are you interested in joining a global leader in ship management and an industry powerhouse with a family feel? Headquartered in the vibrant city of Hong Kong, we've been at the helm of the maritime industry for 50 years, with our comprehensive suite of serv ...

  • ASA

    Assistant Manager

    1 day ago

    ASA Mumbai, India

    About the company · ASA is a full service firm of corporate strategists, accountants, tax advisory experts, and financial and marketing analysts with over 32 years of experience. Our prime clientele is corporate operating cross border and assist them in setting up their business, ...

  • Uniqus Consultech Inc.

    Assistant Manager

    3 days ago

    Uniqus Consultech Inc. Mumbai, India

    Job Title: Assistant Manager/ Consultant · Location: Mumbai, Bangalore & Gurgaon · Function: Risk & Controls · Role & Responsibilities · Uniqus is seeking professionals for Risk & Controls team, Accounting and Reporting Department (ARC). As Assistant Manager/ Consultant, you will ...

  • Fairdeal Realtors Pvt. Ltd

    Assistant Manager

    2 days ago

    Fairdeal Realtors Pvt. Ltd Mumbai, India

    Company Description · Fairdeal Realtors Pvt. Ltd is a professional and highly regarded company in the Mumbai Commercial Real Estate Market. Since our establishment in 1995, we have been known for our expertise, professionalism, and commitment to creating real value for our client ...

  • ASA

    Assistant Manager

    1 day ago

    ASA Mumbai, India

    About the company · ASA is a full service firm of corporate strategists, accountants, tax advisory experts, and financial and marketing analysts with over 32 years of experience. Our prime clientele is corporate operating cross border and assist them in setting up their business, ...

  • BDO in India

    Assistant Manager

    4 days ago

    BDO in India Mumbai, India

    BDO India LLP is the India member firm of BDO International. BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organisations across a range of industries. We are led by more than 250 Partners & Direct ...

  • Grant Thornton Bharat LLP

    Assistant Manager

    3 days ago

    Grant Thornton Bharat LLP Mumbai, India

    Job Description: · Assistance with direct tax advisory services with specific focus on transaction structuring, corporate restructuring/ business reorganizations, review of transaction documentation (such as SPA, merger/ demerger schemes, valuation reports, etc) and other implem ...

  • Housing

    Assistant Manager

    1 day ago

    Housing Mumbai, India

    Who we are...? · REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's leading full stack real estate technology platform that owns , and · In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered ...

  • Housing

    Assistant Manager

    1 day ago

    Housing Mumbai, India

    Who we are...? · REA India is a part of REA Group Ltd. of Australia (ASX: REA) ("REA Group"). It is the country's leading full stack real estate technology platform that owns , and · In December 2020, REA Group acquired a controlling stake in REA India. REA Group, headquartered ...

  • Boomlet

    Assistant Manager

    19 hours ago

    Boomlet Mumbai, India

    JOB TYPE: FULL TIME, ONSITE · HEADQUARTERS: GOREGAON (W), MUMBAI · Boomlet is a dynamic and forward-thinking integrated influencer marketing team that specializes in creating groundbreaking campaigns for brands across various industries. We have established ourselves as a brillia ...

  • Scatter

    Assistant Manager

    4 days ago

    Scatter Mumbai, India

    Future-proof your advertising and marketing career. Join Scatter. · At Scatter, meaningful content is at the heart of modern marketing strategy. From tactical campaigns to far-reaching transformational programs, the team at Scatter works on growing our partners' businesses. Scatt ...

  • Alkem Laboratories Ltd.

    Assistant Manager

    5 days ago

    Alkem Laboratories Ltd. Mumbai, India

    About Alkem: · Alkem Laboratories Limited is an Indian multinational pharmaceutical company headquartered in Mumbai, that manufactures and sells pharmaceutical generics, formulations and nutraceuticals in India and globally over 50 countries. We have consistently been ranked amon ...

  • Top Management Consulting Firm

    Assistant Manager/Manager

    22 hours ago

    Top Management Consulting Firm Mumbai, India

    Assistance with direct tax advisory services with specific focus on transaction structuring, corporate restructuring/ business reorganizations, review of transaction documentation (such as SPA, merger/ demerger schemes, valuation reports, etc) and other implementation support · - ...

  • Talent Advisor

    Assistant Manager/Manager

    2 days ago

    Talent Advisor Mumbai, India

    Job Title : AM/DM Oracle Database Administration · Department : Information Technology · Experience : 5-6 years in Database Administration field · Required Qualification : BE/B.Tech/MCA/M.Tech/M.Sc (Computer Science, IT) · Skill, Knowledge & Trainings : · Knowledge : · The incum ...