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    Implementation Engineer - Chennai, India - SurveySparrow

    SurveySparrow
    SurveySparrow Chennai, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    As a SaaS Product Implementation Specialist, you will play a crucial role in ensuring the successful onboarding and implementation of our Software as a Service (SaaS) products for clients. You will collaborate with cross-functional teams, including sales, customer success, and product development, to deliver seamless and efficient implementations. Your primary focus will be understanding client requirements, configuring the software, providing training, and offering ongoing support to ensure clients derive maximum value from our SaaS solutions.

    Key Responsibilities:

    1. Client Onboarding:
    • Work closely with the sales team to gather client requirements and expectations.
    • Develop and maintain a detailed understanding of the SaaS product's features and functionalities.
    1. Configuration and Customization:
    • Configure the SaaS product according to client specifications.
    • Collaborate with the product development team to address any customization needs.
    1. Training and Documentation:
    • Conduct training sessions for clients on how to effectively use the SaaS product.
    • Create and update user documentation, training materials, and knowledge base articles.
    1. Support and Issue Resolution:
    • Serve as a primary point of contact for clients during the implementation phase.
    • Troubleshoot and resolve any issues that arise during the implementation process.
    1. Collaboration with Cross-Functional Teams:
    • Work closely with sales, customer success, and product development teams to ensure a smooth handover from sales to implementation and ongoing support.
    1. Feedback Collection:
    • Gather client feedback during and after the implementation process to improve processes and enhance the product.
    1. Project Management:
    • Manage multiple implementations simultaneously, ensuring timely completion and high client satisfaction.

    Qualifications:

    • Bachelor's degree in a relevant field.
    • Proven experience in SaaS product implementation or a similar role.
    • Strong understanding of SaaS products and cloud technologies.
    • Excellent project management and organizational skills.
    • Effective communication and interpersonal skills.
    • Ability to troubleshoot and problem-solve independently.
    • Familiarity with CRM and project management tools.
    • Customer-focused mindset with a commitment to delivering exceptional service.
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