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    Product Support Specialist - Chennai, India - SurveySparrow

    SurveySparrow
    SurveySparrow Chennai, India

    1 hour ago

    Default job background
    Technology / Internet
    Description

    Product Consultant

    SurveySparrow is looking for a self-motivated and driven attitude Product Consultant who will be responsible for ensuring that our customer's needs are met and issues are responded to and resolved in a timely manner via phone, email & Chat. This role will also be responsible for routing requests from customers to the appropriate team and ensuring follow through to resolve status while maintaining the service level agreements.

    Responsibilities

    • As a Product Consultant, you would need to understand the customer queries and answer the queries in a timely manner.
    • Provide immediate acknowledgment and first-level support.
    • Diagnose, research, analyze the issues reported by the customers in the product.
    • Deliver voice, email, and chat-based technical support
    • Tracking and managing all logged tickets
    • Willingness to work in night shifts

    Requirements

    • Past experience with sales and customer service specifically with SAAS solutions will be good to have.
    • Knowledge and a genuine interest in software applications.
    • Ability to learn quickly and troubleshoot new technologies and communicate them to others
    • Excellent in written and verbal communication
    • Excellent problem-solving skills
    • Keen to learn new technologies

    Region/Shift

    USA

    Location: Chennai, Tamil Nadu

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