- The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status within the Nielsen end user community.
- Under minimal supervision provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.
- Troubleshoots software and hardware failures and applies domain specific knowledge to return equipment to operational status within agreed upon Service Level Agreement parameters.
- Interacts daily with supervisor, peer groups and customers in order to manage workflow in a timely and professional manner
- Responsible for implementing fixes and patches as required by Desktop Engineering team, Understands, and can apply advanced technical principles and methodologies.
- Provide support for Audio and Video related issues at designated office
- Install, Configure and Manage Audio and Video Hardware environment
- Ensure any end user issues are handled expeditiously and that all proper ticket and issue documentation is completed
- Participate in critical support incidents that involve A/V equipment which may include being on site for testing/remediation after normal operating hours.
- 4+ years related experience with relevant certification. Experience with MS Windows 8, 10, and 7
- Hands on experience in managing Intune registered clients, applying OS through Intune, troubleshooting Intune registration issues
- Hands on experience in installing, configuring, and troubleshooting M365 apps
- Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
- Desired certifications CompTIA A+, ITILv3.
- Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, and other items.
- Experience with image/load set deployment in an enterprise environment
- Handled Asset Management using ITSM/Asset inventory tool
- Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
- Recharge and revitalize with help of wellness plans made for you and your family.
- Plan your future with financial wellness tools.
- Stay relevant and upskill yourself with career development opportunities.
-
Support Specialist
1 week ago
Brainlab Chennai, IndiaJob Description · Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products · Resolve product issues through detailed analysis and utilization of engineering expertise · Update and service radiotherapy/radiosurgery products · Effec ...
-
Support Specialist
2 hours ago
NielsenIQ Chennai, India Full timeJob Description · Support Specialist - REFID178929 · We are seeking a candidate with 4-6 years of experience in Application Production Support at L2 or L3 levels. In this role, you will be responsible for managing incidents, changes, and problems related to our applications. This ...
-
Sales Support Specialist
1 day ago
Hitachi Energy Chennai, IndiaCurrently, we are looking for a suitable candidate to fulfil the role of Sales Support Specialist at our India Operations Centre (INOPC) in Chennai, India. · Main responsibilities · • Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enquire ...
-
Sales Support Specialist
1 week ago
Hitachi Energy Chennai, IndiaCurrently, we are looking for a suitable candidate to fulfil the role of · Sales Support Specialist · at our India Operations Centre (INOPC) in Chennai, India. · Main responsibilities · • Prepare Timely and comprehensive offers / Quotations for Gas Insulated switchgear RFQ / Enqu ...
-
Customer Support Specialist
7 hours ago
Funk Foods Chennai, IndiaAs a Customer Support Representative, you will be the frontline of our company's interaction with customers. Your primary responsibility is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service. You will serve as a liaison be ...
-
Production Support Specialist
7 hours ago
The Fountain Group Chennai, India8+ years of Snowflake development with strong understanding of Snowflake architecture and concepts like Data sharing, resource monitoring, virtual warehousing, performance tuning etc. · Extensive experience with complex SQL queries, stored procs /functions. · Experience developin ...
-
Production Support Specialist
6 days ago
Exela Technologies Chennai, IndiaDesired Candidate Profile · Good Analytical & Communication Skills · Prior Experience in Production Support is must. · Windows and Web Applications knowledge. · SQL Server(DDL, DML, DCL and TCL) · Min 5yrs - 7 yrs experience · Willing to work rotational shifts (Day / Night / Week ...
-
Product Support Specialist
3 hours ago
Chargebee Chennai, IndiaChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of d ...
-
Product Support Specialist
7 hours ago
Chargebee Chennai, IndiaChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of d ...
-
Ops Support Specialist
2 days ago
12542 Citicorp Services India Private Limited Chennai, India Full timeThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...
-
Ops Support Specialist
1 day ago
12542 Citicorp Services India Private Limited Chennai, India Full timeThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...
-
Sales Support Specialist
4 days ago
Hitachi Energy India, Chennai Full timeLocation: · Chennai, Tamil Nadu, IndiaJob ID: · R0034174Date Posted: · Company Name: · HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category): · Sales, Marketing & Product ManagementJob Schedule: · Full timeRemote: · NoJob Description: · General Information: ...
-
Ops Support Specialist
5 days ago
Citi Chennai, India Full timeJob Description · Grade – C04 · Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries · Follow-up on all customer requests via chat and email · Maintains detailed knowledge of product and service of ...
-
Application Support Specialist
1 week ago
Gentoro People Consulting Chennai, IndiaLooking for an ApplicationSupport/Production Support professional who has hands on experiencein providing Application support into Banking Domain preferably.Who is well versed into SQL troubleshooting and have basicknowledge about IIS networking Oracle and web server.Responsibili ...
-
Sales Support Specialist
5 days ago
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Chennai, India Full timeDescription · : General Information: · Business Information: · The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 1500 skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation sup ...
-
Service support specialist
2 days ago
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Chennai, India Full timeDescription · : Company Information: · Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable, and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools ope ...
-
Information Technology Support Specialist
5 days ago
MX Chennai, IndiaJob Summary · We have an immediate need for an internal IT support Specialist. The IT Support Specialist will report to the Senior Manager of IT Operations. The primary responsibility of the IT Support Specialist is to handle internal IT support needs in our MX India office . In ...
-
Ops Support Specialist 5
1 week ago
Citi Chennai, India Full timeThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...
-
Customer Support Specialist-Voice Remote
1 week ago
timesjobs Chennai, India Full time· Experience: Total 2-4 years experience in Phone support · Skill Sets: · Position is responsible for resolving customer issues via inbound calls. · Handling Customer Queries · Respond to any claims submitted by customers. · Respond to Customer Emails · Facilitate Support Ticket ...
-
School Support Officer
1 week ago
GraceMark Solutions Chennai, IndiaThe **School Support Specialist** (SSS) is responsible for the delivery of non-financial education services for affordable private schools. · As part of a local team of School Support Specialists, and in collaboration with teams across India, this role is focused solely on suppor ...
Support Specialist - Chennai, India - NielsenIQ
Description
Company Description
Job Description
Support Specialist - IT Admin - Chennai, India
REF22144M
Responsibilities
Qualifications
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.