- Manage enterprise servers and collocation racks and SLAs.
- Implement infrastructure monitoring tools and practices.
- Coordination with Facility Management Team for Infrastructure availability reports & BMS
- Ensure quick and effective redressal of customer issues or escalations of problems in
- Work as Service Account Manager from Nxtra for GB customers and for need based
- Give Datacenter Presentation, co-ordinate with DC Infra for the seamless customer visits.
- Take customer feedback in the defined format and forward the feedback to the central SPOC.
- Design and deploy dashboards for monitoring capacity availability and utilization of various DC
- Tracking existing network inventory of all Datacenter locations including all network elements,
- Keep a track of annual maintenance contracts of all IT infrastructure elements across Datacenter
- Extend support to sales and marketing for Customer visits to Datacenter facilities.
- Facilitate effective MIS generation and ensure monthly reporting to all customers or as per SLA
- Implement and retain customer in the manage services and colo domain.
- Provide monthly report to Revenue assurance department for customer deployed at
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Banker-customer Experience
1 week ago
IDFC FIRST Bank Chennai, IndiaJob Description Form · Role/Job Title · - Banker - Customer Experience · Business · - Retail Banking · Job Purpose · The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The r ...
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Customer Experience Executive
1 week ago
Sweet Karam Coffee India Private Limited Chennai, India**ROLES AND RESPONSIBILITIES** · - Provide accurate and timely responses to customer inquiries. · - Maintain a high level of product knowledge and provide clear, detailed information to customers. · - Analyze customer feedback and work with the team to improve customer service st ...
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Customer Experience Executive
1 week ago
Equiniti Chennai, IndiaManagement Level · I · Customer Experience Executive · Team : CEC - UK Reports to: Team Leader · Role · To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting cus ...
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Customer Experience Executive
1 week ago
Equiniti Chennai, Tamil Nadu, IndiaManagement Level · I · **Customer Experience Executive**: · **Team **:CEC - UK **Reports to**:Team Leader · **Role**: · To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Als ...
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Customer Experience Partner
1 week ago
Orocorp Technologies Chennai, Tamil Nadu, India**Responsibilities** · - Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered · - Continually collaborate with multiple departments including Customer Support, Sales, Operations, Back Office, Tech Eng ...
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Customer Experience Executive
1 hour ago
Equiniti Chennai, Tamil Nadu, India**Role**: · Principle Customer Experience Executive is responsible for all aspects of quality checking, complaint analysis, trend analysis and continuous improvement. · **Business Function**: · - EQ India Operations team work closely with the EQ Group functions across UK, US and ...
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Customer Experience Executive
1 week ago
THH Chennai, India**Key Responsibilities**: · - To ensure the Orders are fulfilled within the agreed TAT of the client. · - To ensure sharing of Daily/Weekly/Fortnightly/Monthly Reports in the agreed frequency in an accurate manner. · - To ensure queries are responded and resolved within the agree ...
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Customer Experience Executive
2 days ago
Tradeplus - Online Brand of Navia Markets Ltd. Chennai, IndiaWhat will you be working on? · 1. You will be primarily responsible to ensure that clients have seamless and happy trading experience · 3. You need to resolve all queries to 100% satisfaction of clients · **Requirements**: · NISM certification in Capital Markets Module · Ability ...
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Customer Experience Executive
1 week ago
Tradeplus - Online Brand of Navia Markets Ltd. Nungambakkam, Chennai, Tamil Nadu, India**ROLES AND RESPONSIBILITIES**: · - Attend all the client calls and resolve client queries · - Identify and assess customer needs to achieve satisfaction. · - Determining the cause of the problem and explaining the best solution to solve the problem. · - Serve customers by provid ...
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Customer Experience Executive
5 days ago
Book water pvt Ltd Anna Salai, Chennai, Tamil Nadu, IndiaResponsibilities · - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. · - Handling customer complaints and concerns in a professional manner, working diligently to resolve is ...
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Customer Experience Executive
1 hour ago
Book water pvt Ltd Anna Salai, Chennai, Tamil Nadu, IndiaResponsibilities · - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. · - Handling customer complaints and concerns in a professional manner, working diligently to resolve is ...
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Virtual Care-officer Customer Experience
1 week ago
HDFC Bank Chennai, IndiaDepartment · - Phonebanking · - Job posted on · - Jul 31, 2023 · - Employee Type · - Permanent-Sales Vertical · - Experience range (Years) · year · **Group Company**: HDFC Bank Limited · **Designation**: Virtual Care-Officer Customer Experience (OCE) (77_506_100072) · **Office Lo ...
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Customer Experience Partner
14 hours ago
Maersk chennai, IndiaBuilds strong relationships with customers to gain an understanding of · their business, delivers excellent customer service and maximises sales · opportunities.Delivers a positive customer experience for all customers and ensures asmooth execution of the end to end shipment life ...
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Customer Experience Tester-Lead
1 week ago
TekWissen India Chennai, IndiaRole: Customer Experience Tester-Lead · Location: Chennai, India · Experience: 6+ Years · *Need only local candidate. · Responsibilities: · Conduct comprehensive testing of customer-facing interfaces to ensure a seamless and positive user experience. · Develop and execute test p ...
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Team Leader – Customer Experience Centre
6 days ago
Equiniti ICS India, Chennai Full timeManagement Level · GBusiness Division: Customer Experience - US · Business Function / Department: Operations · Job Title: Team Leader · Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports ...
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Team Leader – Customer Experience Centre
15 hours ago
Equiniti chennai, IndiaManagement Level · GBusiness Division: Customer Experience - US · Business Function / Department: Operations · Job Title: Team Leader · Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it su ...
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Talent500 Chennai, IndiaRole: · The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the architecture and ensure to deliver by leading the team for development. The ideal candidate will have a knowledge and under ...
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Talent500 Chennai, IndiaRole:The Front-end (UI) Senior Engineer is a hands-on development and technical oversight role responsible for application feature design, understand the architecture and ensure to deliver by leading the team for development. The ideal candidate will have a knowledge and understa ...
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Superviseur Maintenance
1 week ago
BIC Tamil Nadu, IndiaFor over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. · As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible w ...
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Edit Job Title
1 week ago
Knauf MEASA Tamil Nadu, IndiaKnauf est synonyme d'opportunités. Nous savons que l'opportunité est différente pour chaque personne et nous sommes fiers de voir l'opportunité en chacun. Ce poste passionnant au sein de notre service Commercial pourrait être la prochaine opportunité parfaite pour vous de constru ...
Customer Experience - Chennai, India - Airtel
Description
1)Service Delivery & data security
2)
Customer Support
Monitor performance of vendors, outsourced partners and ensure quality standards.
Ensure availability of desired support from vendors and OEM partners.
4)
Visitors and DC services Feedback
Capacity Management
6)
Support functions