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    Customer Experience Expert - Mumbai, India - Sodexo Benefits and Rewards Services

    Sodexo Benefits and Rewards Services
    Sodexo Benefits and Rewards Services Mumbai, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Accounting / Finance
    Description

    Customer Experience Expert -Mumbai, Maharashtra, India.

    Bringing Customer Experience to the next level, Strategy Product CX.

    Your next challenge:

    • Maps Customer Journey.
    • Defines Customer Journeys.
    • Identify key moments of truth and pain points.
    • Works on development of self-care with Digital and IT.
    • Cultivates innovation: Creating new and better ways for the organization to be successful.
    • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
    • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
    • Drives Results: Consistently achieves results, even under tough circumstances.

    You're a match :

    • Expertise in Customer Journey mapping.
    • Expertise in Feedback Management methodology.
    • Digital and Artificial Intelligence awareness (chatbot, web platform, ...).
    • Ability to build and follow Customer Experience Dashboard.
    • Proven experience >3 years leading innovative Customer Experience approach.
    • Experience in service B2B industry or possibly B2C.
    • BA degree and MBA preferred in business, economic, market research or numerate subject.

    To get this challenge:

    • Video call Discussion with TA Expert.
    • Video call Discussion with Customer Experience Director.
    • Video call Discussion/IN person with Country CEO
    • Video call Discussion with HRBP.

    Your team

    • Customer Experience Team

    Your Location:

    Preferred: Mumbai, Maharashtra, India

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