- Research and answer operational queries from customers and partners such as: install base updates, user registration issues, software download access, etc., and independently resolve each request
- Become knowledgeable about high-level product workflows to troubleshoot and identify cross-functional solutions for product related issues pertaining to cluster registration and license/entitlement activation
- Understand all core Rubrik Security Cloud (RSC) products with a focus on feature licensing and positioning
- Effectively coordinate with all cross-functional teams such as Order Operations, Product Operations, and Sales Operations to identify and resolve operational issues for customers and partners such as order fulfillment and provisioning
- Implement, organize, deliver, and streamline operational processes within the Customer Success organization to improve the success of the team
- Learn the intricacies and develop in-depth knowledge of the Rubrik CRM system, Salesforce, and Rubrik Support Portal to be able to respond to customer inquiries
- Analyze and develop reports to identify trends and improve efficiency and effectiveness of the organization
- Create support process documentation and provide enablement
- Successfully onboard and train new hires and foster a welcoming environment to decrease ramp-up time and increase productivity
- Develop expertise in all operational processes to drive adoption and continuous education for the Customer Success organization
- Protect and safeguard all customer data as a data steward
- Bachelor's degree in related field or relevant work experience
- 3-5 years of professional experience or recent graduate with demonstrated academic success and relevant internships/extracurriculars
- Experience in customer facing roles or delivering customer service
- Intellectually curious and looking to develop new skills and gain enterprise experience
- Enthusiastic about working in a diverse and supportive team environment
- Ability to multitask in fast paced environment
- Motivated self-starter with problem solving and issue resolution skills
- Strong written and communication skills with the ability to document technical content
- Ability to communicate effectively with senior executives and cross-functional organizations
- Understanding of common customer service tools (e.g., Salesforce, Google Workspace, and Slack) and processes would be advantageous
-
Associate - Operations
Found in: Talent IN C2 - 2 days ago
Allstate Benefits Bengaluru, IndiaAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate. · Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connecti ...
-
Associate - Operations
Found in: beBee S2 IN - 3 days ago
Allstate Insurance Company Bangalore, IndiaAllstate Insurance has an exciting opportunity for Auto-technical Claims Associate. · Allstate Insurance is changing the way the insurance industry looks and we want you to be part of our growing team Our focus on creating extraordinary customer experiences, establishing connecti ...
-
Operations Associate
Found in: Talent IN C2 - 5 days ago
Cision Bengaluru, IndiaCision employs the brightest, most passionate people in the tech industry. We'd love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most im ...
-
Associate - Operations
Found in: beBee S2 IN - 3 days ago
Allstate Insurance Company Bangalore, India· Job Summary · The role involves issuing payments to vendors depending on the services provided. · Send letters to the insured as per compliance guidelines. The individual is also responsible in providing emergency services to insured by allocating vendors for mitigation servi ...
-
Associate-Marketing Operations
Found in: Talent IN 2A C2 - 2 days ago
Games24x7 Bengaluru, IndiaIntroduction · Games24x7 isIndia'sleading and most valuable multi-gaming unicorn. We're a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India's first and largest online rummy platform, My11Circ ...
-
Event Operations Associate
Found in: Talent IN 2A C2 - 5 days ago
Lucidity Bengaluru, IndiaRole : Events Operations Associate · Location : Bangalore/Hybrid · Experience : 1-2 Years · About us · At Lucidity, we are pioneering the digital transformation of cloud storage with our state-of-the-art cloud storage management platform - a first-of-its-kind solution. Our innova ...
-
Associate- Marketing Operations
Found in: Talent IN 2A C2 - 2 days ago
Games24x7 Bengaluru, IndiaIntroduction · Games24x7 is India's leading and most valuable multi-gaming unicorn. We're a full-stack gaming · company, offering awesome game playing experiences to over 100 million players through our · products - RummyCircle, India's first and largest online rummy platform, My ...
-
Business Operations Associate
Found in: Talent IN 2A C2 - 1 day ago
Sukoon Bengaluru, IndiaJob Description: · We are seeking a motivated and detail-oriented intern to join our team. The ideal candidate will assist in conducting user research activities to gather insights that inform product development and enhance user experiences. This opportunity offers hands-on expe ...
-
Reinsurance Operations Associate
Found in: Talent IN C2 - 5 days ago
Swiss Re Bengaluru, IndiaAbout the role: · We are looking for an agile, motivated and dedicated personality who is ready to join our APAC Property and Casualty Operations Team in Bangalore as an Operations Associate. APAC Operations is part of the P&C Reinsurance division, which handles the in-force re ...
-
Business Operations Associate
Found in: beBee S2 IN - 4 days ago
HP Inc. Bangalore, India Paid WorkJob Description · Supply Chain Operations · At HP Inc. · Do you love taking tough challenges? Do you love disrupting the status quo and want to re-invent? We are in search of talented people like you who are inspired by the big questions, driven to learn and grow, and dedicated t ...
-
Reinsurance Operations Associate
Found in: beBee S2 IN - 3 days ago
Swiss Re Bangalore, IndiaAbout the role: · We are looking for an agile, motivated and dedicated personality who is ready to join our APAC Property and Casualty Operations Team in Bangalore as an Operations Associate. APAC Operations is part of the P&C Reinsurance division, which handles the in-force rein ...
-
Partnership Operations Associate
Found in: Talent IN C2 - 3 days ago
Ethos Bengaluru, IndiaAbout Ethos · Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. · We leverage deep technology and dat ...
-
Associate - Campaign Operator
Found in: Talent IN C2 - 1 day ago
AstraZeneca Bangalore, India Full timeJob Title - Associate - Campaign Operator · Career Level - C2 · ABOUT ASTRAZENECA · AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world ...
-
HR Operations Associate
Found in: Talent IN C2 - 5 days ago
Lokal Bengaluru, India Full timeJob Description · Responsible for planning, scheduling, executing, and evaluating employer branding activities for Lokal on respective social media handles. · In charge of the creation and circulation of the monthly internal newsletter. · Content creation for organizational upd ...
-
Associate Operations Research
Found in: Talent IN C2 - 1 hour ago
CAE Inc Bangalore, India Full timeRole and Responsibilities · Job Description Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would ...
-
Associate Operations Research
Found in: beBee S2 IN - 3 days ago
CAE Bangalore, India OTHERRole and Responsibilities · Job DescriptionAre you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would b ...
-
Associate Operations Research
Found in: beBee S2 IN - 2 days ago
CAE Bangalore, India OTHERRole and Responsibilities · Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to cont ...
-
Risk Operations Associate
Found in: Talent IN C2 - 3 days ago
Ethos Bengaluru, IndiaAbout Ethos · Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. · We leverage deep technology and dat ...
-
Disputes Operations Associate
Found in: Talent IN C2 - 3 days ago
Stripe Bengaluru, India Full timeWho we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our ...
-
Community Operations Associate
Found in: Talent IN C2 - 5 days ago
Stripe Bengaluru, India Full timeWho we are · About Stripe · Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our ...
Support Operations Associate - Bengaluru, India - Rubrik
Description
Job Summary
Support Operations Associate
Location:Bangalore
Shift: EST (5:30 P.M IST-2:30 A.M IST)
ABOUT THE TEAM
Rubrik Customer Success provides enterprise technical support to customers and partners through phone, web, and email with the highest level of customer satisfaction. The Support Operations organization provides reliable, innovative, and seamless technology for Customer Success to enable effective and efficient delivery of support services and facilitate meaningful collaboration and enablement for customers and partners.
As a member of the Support Operations organization, the Support Operations Associate interfaces directly with customers and partners on operational requests. In addition, the Support Operations Associate owns and drives projects and initiatives. Specific duties include the following:
ABOUT THE JOB
In this role, you will:
ABOUT YOU
ABOUT RUBRIK
Rubrik, the Zero Trust Data Security CompanyTM, delivers data security and operational resilience for enterprises. Rubrik's big idea is to provide data security and data protection on a single platform, including: Zero Trust Data Protection, ransomware investigation, incident containment, sensitive data discovery, and orchestrated application recovery. This means data is ready at all times so our customers can recover the data they need, and avoid paying a ransom.
As a company, Rubrik is a team of change makers, defining the future of cybersecurity. Our culture of empowerment encourages everyone to share their ideas, run with them, and leave their mark on what we're building. United by our purpose to secure the world's data, we continue to reach new heights. And the best part? We're just getting started Everyone here has the opportunity to grow by leaps and bounds, and there is unlimited potential in front of us. Let's pioneer the next frontier in cybersecurity by securing the world's data, together.
#LI-AS2