- Handles customer inquiries in the areas of product information, product attributes, ordering procedures, special order information, pricing, quote information & shipping.
- Communicate to customers on orders status and Lead Time.
- Liaise with third-party delivery service to coordinate deliveries and logistics.
- Developing documentation related to support/process.
- Handling Return Material & Credits.
- Answering web based customer queries.
- Email Marketing.
- Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS, specialization in Order Management is preferred.
- The candidate should have relationship management skills since the job will involve Liaoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
- This job may also require using various applications (Microsoft or others).
- Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills
- Strong attention to details and Good follow up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory and per month any 1 Saturday will be working day.
- Medical and Accident Insurance
- Annual Medical Checks
- Healthy Wednesdays
- Quarterly Events Games/Competitions
- Employee Day out with Family
- Reimbursement of all leaves
- Annual and Diwali Bonus
- Referral Bonus
- Level term policy
- Gratuity (Eligible for employees who complete 5 years and above)
- US Visit to work onsite performance driven (Recommended by US Clients)
-
Customer Service Representative
4 days ago
ENRICH PLACEMENTS SOLUTIONS Bengaluru, India**Job Title: Customer Service Representative** · **Job Location: Bangalore, KA** · **Duration: Full-Time** · **No of Position: 3** · We are looking for a Customer Service representative (Voice Process) to do outbound calls to verify Auto Insurance Policies. It's a B2B Process (Bu ...
-
Customer Service Representative
5 days ago
Cart2india Online Retail Pvt Ltd Bengaluru, IndiaCustomer Service Representative Responsibilities: · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Willingness to work on weekends. · - Acknowledging and resolving customer complaints. · - Knowing our services inside and out so ...
-
Customer Service Representative
3 days ago
Right cliq notions pvt ltd Bengaluru, IndiaLanguage Preference-English, Kannada,Telugu Mandatory · Job Summary · A professional approach in answering calls and provide information about products and services, taking input of issues and their redress thereof. Maintaining records of transactions and interactions.They're pat ...
-
Customer Service Representative
5 days ago
Scaler Academy Bengaluru, IndiaserviceCustomerVoice representative in Cutomer Service team · **Salary**: ₹10, ₹32,592.49 per month · Schedule: · - Day shift ...
-
Customer Service Representative
1 day ago
North Star Academy Bengaluru, Karnataka, India**Company: NorthStar Academy** · We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will be responsible for providing exceptional service to our clients, handling inquiries, resolvi ...
-
Player Services Representative
18 hours ago
GSN Games Bengaluru, India**GSN Games (A Scopely Company) **is looking for a **Player Services Representative(Contract) **to join our Casino game team in India. · **About Scopely**: ( **GSN Games**, part of **Scopely** since 2021) · It's proprietary technology platform Playgami supports one of the most di ...
-
Customer Service Representative
18 hours ago
TSI - Transworld Systems, Inc (India) Bengaluru, IndiaBuild Your Future Come join our thriving team as a Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. · Walk - In interview : 02-Nov-2023 to 25th Nov 2023. · Timings : 3:00 ...
-
Customer Service Representative
3 days ago
Altruist Bengaluru, Karnataka, India**Requirements and skills(contact number · )** · - Proven customer support experience or experience as a Client Service Representative · - Track record of over-achieving quota · - Strong phone contact handling skills and active listening · - Familiarity with CRM systems and pract ...
-
Customer Service Representative
4 days ago
Eloelo Bengaluru, India**Customer support Representative (Contract)** · **Exciting Opportunity at Eloelo: Join the Future of Live Streaming and Social Gaming** · Are you ready to be a part of the dynamic world of live streaming and social gaming? Look no further Eloelo, an innovative Indian platform fo ...
-
Customer Service Representative
1 day ago
TransMon Bengaluru, India**Customer service representative** · No Of Opening : 15 · Package details: Fresher : 18K CTC/ Month · Experienced : 20K CTC/Month · **Responsibilities** · - Understanding the products and services provided by the company. · - Supporting the customer through phone calls. · - Reso ...
-
Customer Service Representative
6 days ago
TSI - Transworld Systems, Inc (India) Bengaluru, IndiaBuild Your Future Come join our thriving team as a Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. · **Why should you consider TSI?** · - Transport Facility · - Paid tra ...
-
Customer Service Representative
4 days ago
Sandvik Coromant Bengaluru, IndiaJob Title : Customer Support Representative · No. of Vacancies: 1 · Job ID : R0052865 · Location : Bangalore · Full time /Part Time : Full time · Regular /Temporary : Temporary · SANDVIK COROMANT is the world's leading supplier of tools, tooling solutions and know-how to the meta ...
-
Customer Service Representative
5 days ago
BCD Travel Corporate Bengaluru, India**Bring your passion and energy to our growing team. We're hiring** · **Customer Support Representative (Remote)** · - Full time, _ · - Bangalore_ · In this role, you will be the representative responsible for researching concern, identifying and documenting root cause, determini ...
-
Customer Service Representative
1 week ago
Ikonische Pvt. Ltd. Bengaluru, India**Role Overview**: · As a Customer Service Representative in our International Voice Process, you will play a pivotal role in providing exceptional customer support to our global clientele. You will be responsible for addressing inquiries, resolving issues, and ensuring an outsta ...
-
Customer Service Representative
1 week ago
VictaMan Bengaluru, IndiaUnderstanding the products and services provided by the company. · Preparing company policies and procedures. · Developing training lessons with service delivery systems. · Managing a team of Customer Support Representatives. · Resolving customer complaints and queries. · **Salar ...
-
Customer Service Representative
1 day ago
Inspiring Touch Bengaluru, IndiaCustomer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and asse ...
-
Customer Service Representative
6 days ago
VictaMan Bengaluru, IndiaUnderstanding the products and services provided by the company. · Preparing company policies and procedures. · Developing training lessons with service delivery systems. · Managing a team of Customer Support Representatives. · Resolving customer complaints and queries. · **Salar ...
-
Sales and Service Representative
6 days ago
Zymofar Dynamic Prodcutes Bengaluru, India**Sales Executive Job Description Template** · We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. · To be s ...
-
Ta Service Representative
5 days ago
Franklin Templeton Investments Bengaluru, IndiaWhat is the TA Service Representative - GSS Asia/EMEA Cust Svcs AMC group responsible for?- Effectively manage the critical distributors at Third party POS locations by providing exceptional service support.- Liaison with the key personnel at third party POS for enabling seamless ...
-
Customer Service Representative
18 hours ago
Retouch IT Services Private Limited Bengaluru, India**Job Description for Call Centre Representative** · - Graduated high school, but a Bachelor' s degree in commerce or related fields is preferred. · - Prior experience with customer service/telesales/voice process and call centers in relevant job roles with at least 1-2 years · - ...
Customer Service Representative - Bengaluru, India - MSI Services Pvt Ltd
Description
Summary: A customer service representative supports customers by providing helpful information and answering questions. They are the front line of support for customers and US stakeholders and they help ensure that customers are satisfied with products and services.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:
Additionally the candidate must meet the following Education and/or Experience requirements:
Benefits: MSI offers a comprehensive benefits package that includes:
About MSI SERVICES PVT LTD
MSI Services Pvt. Ltd is a subsidiary of MS International Inc. (USA), providing sourcing and backend operations based out of Bangalore. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 25 distribution centers across the United States and Canada. For detail, visit our website –
If you enjoy working in an entrepreneurial results oriented environment that values teamwork, innovation, and taking initiative, MSI is the right place for you. MSI values adaptability, hard work, education, customer service, knowledge based analytics and technology. Having grown over ten times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility