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Tele Calling Executive
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Tele Calling Executive
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Tele Calling Executive
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Tele Calling Executive
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Tele Calling Executive - Pune, India - timesjobs
Description
:Tele Calling Executive
Position Overview:
We are looking for a Tele-calling Executive with 1 year of experience to initiate outbound calls to potential leads by ensuring effective communication, understanding client needs, and managing client relationships.
Here are some key responsibilities for a Tele-calling Executive in a digital marketing agency:
Position :
Tele-calling Executive
Experience:
6 Months to 1 Year
Qualification:
Any Bachelors Degree
Openings:
2
Job Location:
Pune
Job Responsibilities:
Contacting Leads:
Initiate outbound calls to potential leads generated through various channels such as marketing campaigns, website inquiries, or referrals.
Lead Verification:
Verify the authenticity and accuracy of leads by confirming contact information, educational interests, and other relevant details.
Data Entry and Management:
Record all interactions and updates in the excel sheet or CRM (Customer Relationship Management) system accurately and promptly.
Follow-Up Calls:
Conduct follow-up calls with leads to nurture them through the enrollment process, address any queries or concerns they may have, and encourage them to take the next steps.
Information Dissemination:
Provide detailed information about the educational programs, courses, admission requirements, fees, and other relevant aspects to potential leads.
Building Rapport:
Build rapport and establish a positive relationship with leads to enhance their trust and confidence in the educational institution.
Handling Objections:
Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.
Appointment Setting:
Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.
Meeting Targets:
Meet or exceed daily, weekly, and monthly targets for lead verification, follow-up calls, and conversion rates.
Team Collaboration:
Collaborate with other team members such as admissions counsellors, marketing professionals, and administrative staff to ensure a seamless enrollment process for prospective students.
Feedback Provision:
Provide feedback to the management regarding the quality of leads, effectiveness of communication strategies, and any areas for improvement in the lead verification process.
Adherence to Guidelines:
Adhere to the organizations guidelines, policies, and compliance standards during all interactions with leads.
Continuous Learning:
Stay updated with information about the educational institution, its programs, industry trends, and best practices in tele-calling and lead verification.
Maintaining Professionalism:
Maintain a professional demeanor at all times, exhibiting patience, empathy, and excellent communication skills in interactions with leads.
Documentation and Reporting:
Prepare and submit regular reports on lead verification activities, conversion rates, and key performance indicators to the management team.
Requirements:
Work in the Outbound Process Scenario
Good Communications Skills Required
Ready to Work in Team and tolerate Stress & pressure.
Experience Candidates in relevant industry with 06 Months to 1 Yr
Bachelors degree in Business Administration or relevant field preferred.
Strong influencing abilities.
Customer service-oriented with a zeal to achieve.
Excellent communication and interpersonal skills.