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    Tele Calling Executive - Pune, India - timesjobs

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    Full time
    Description
    :
    Tele Calling Executive


    Position Overview:


    We are looking for a Tele-calling Executive with 1 year of experience to initiate outbound calls to potential leads by ensuring effective communication, understanding client needs, and managing client relationships.

    This role is for full-time employment based on performance.

    Here are some key responsibilities for a Tele-calling Executive in a digital marketing agency:


    Position :
    Tele-calling Executive

    Experience:
    6 Months to 1 Year

    Qualification:
    Any Bachelors Degree


    Openings:
    2


    Job Location:
    Pune


    Job Responsibilities:

    Contacting Leads:
    Initiate outbound calls to potential leads generated through various channels such as marketing campaigns, website inquiries, or referrals.

    Lead Verification:
    Verify the authenticity and accuracy of leads by confirming contact information, educational interests, and other relevant details.

    Data Entry and Management:
    Record all interactions and updates in the excel sheet or CRM (Customer Relationship Management) system accurately and promptly.

    Follow-Up Calls:

    Conduct follow-up calls with leads to nurture them through the enrollment process, address any queries or concerns they may have, and encourage them to take the next steps.


    Information Dissemination:
    Provide detailed information about the educational programs, courses, admission requirements, fees, and other relevant aspects to potential leads.

    Building Rapport:

    Build rapport and establish a positive relationship with leads to enhance their trust and confidence in the educational institution.


    Handling Objections:
    Address objections and concerns raised by leads effectively, providing appropriate solutions or information to alleviate doubts and objections.

    Appointment Setting:
    Schedule appointments for prospective students with admissions counsellors or other relevant personnel as required.

    Meeting Targets:
    Meet or exceed daily, weekly, and monthly targets for lead verification, follow-up calls, and conversion rates.

    Team Collaboration:

    Collaborate with other team members such as admissions counsellors, marketing professionals, and administrative staff to ensure a seamless enrollment process for prospective students.


    Feedback Provision:

    Provide feedback to the management regarding the quality of leads, effectiveness of communication strategies, and any areas for improvement in the lead verification process.


    Adherence to Guidelines:
    Adhere to the organizations guidelines, policies, and compliance standards during all interactions with leads.

    Continuous Learning:

    Stay updated with information about the educational institution, its programs, industry trends, and best practices in tele-calling and lead verification.


    Maintaining Professionalism:
    Maintain a professional demeanor at all times, exhibiting patience, empathy, and excellent communication skills in interactions with leads.

    Documentation and Reporting:

    Prepare and submit regular reports on lead verification activities, conversion rates, and key performance indicators to the management team.


    Requirements:
    Work in the Outbound Process Scenario
    Good Communications Skills Required
    Ready to Work in Team and tolerate Stress & pressure.
    Experience Candidates in relevant industry with 06 Months to 1 Yr
    Bachelors degree in Business Administration or relevant field preferred.
    Strong influencing abilities.
    Customer service-oriented with a zeal to achieve.
    Excellent communication and interpersonal skills.


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