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    Customer Care Specialist - Gurugram, India - NIIT

    NIIT
    NIIT Gurugram, India

    1 week ago

    Default job background
    Telecommunications
    Description

    Roles and Responsibilities of a Customer Care Specialist:

    · Customer Service through calls

    · Ensure timely and accurate service delivery at defined productivity levels

    · Build client & domain knowledge to be able to deliver a resolution on the first conversation

    · Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

    · Maintain Internal Service Attendance & Accountability policies

    · Execute issue /query & Client level delivery quality on calls

    · Adhere to Customer resolution and ensure proper documentation &follow-up

    · Identify, share and support operational improvements

    Eligibility:

    · Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, (Except Stats, Math's Hons & Eco Hons)

    · B.Tech. with min 6 months of similar experience is required in BPO/KPO

    · M.Com, MA with min 6 months of similar experience is required in BPO/KPO (Except MCA and MSC)

    · Age upto 31 years

    · Gap should not be more than 4 years after graduation

    · Undergraduates/ pursuing graduation are NOT eligible

    · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

    Work Experience:

    · Freshers and Experienced- 0-29 months

    · Excellent communication skills- Written and Verbal

    · Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

    · Proficient in computer usage and Basic knowledge of MSOffice/ Excel

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