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Technical Account Representative - Mumbai, India - Oracle
Description
Our ideal candidate will typically be expected to demonstrate the following attributes:
.Good functional understanding on Oracle SaaS - HCM,ERP SCM Modules
.Experience with implementation and support of Oracle SaaS HCM / SCM Applications, including at least 2 full cycle projects
.Experience conducting a project management in cloud-based (Oracle SaaS) technology
.Hands-on Oracle SaaS HCM / SCM /ERP implementation experience
.Effectively manages scope and customer expectations on individual assignments
.Follows through on all assignments and takes ownership of client issues
.Coordinate with Product Manager and business partner to model, design, and build business solutions.
.Collaborate with customers and various teams to define requirements and lead projects from inception through delivery, including status updates, scope changes.
.Strong project management experience PMP is desirable
.Should have a strong customer management skill
.Excellent team player, willing to learn new technologies & problem-solving skills
.Ability to multitask, maintain composure in high-stress/high-visibility situations and change priority as needed to accommodate a very dynamic business. Work in rotation Shifts
.Strong organization skills, detail oriented & communication skills
.University degree, with post graduate technical or management qualifications or other relevant experience.
.Fusion HCM / SCM Certification preferred
Your Responsibilities
Key tasks include, but are not limited to, the following:
SCOPE:
ACCOUNTABILITIES
Responsibilities
Leading contributor individually and as a team member, providing direction and mentoring to others. Build significant long-term relationships with key customer contacts. Understand the customer's industry, as well as its technical and infrastructure environment, and translate it into Oracle solutions. Work collaboratively with Sales, the Customer Service Manager and the customers to determine their needs and identify appropriate solutions. Coordinate delivery of Support Services. Involvement in at least 5 successful customer engagements, focusing on customer service delivery and management. Conduct periodic Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. Execute Project Management principles - managing contract cost, resources and scheduling, scope and risk management. Identify and submit delivery leads for new opportunities and contract renewals. Has detailed knowledge and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts. May take a project lead role. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization.