- Develop and assess collection strategies to optimize the recovery of outstanding balances.
- Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
- Track and follow up on customer payment promises related to settlements.
- Escalate accounts and take necessary actions for resolution, including legal steps.
- Prepare documentation/reports for governance meetings with Key Accounts Managers.
- Manage bad debt write-offs, including forecasting, approval, and reconciliation.
- Initiate refund requests for credit balances upon customer request.
- Perform customer accounts reconciliation.
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
- Engage resolution owners for timely dispute resolution.
- Research and resolve disputes, including collaboration with internal and external stakeholders.
- Provide support for escalated dispute cases and inform customers of resolution outcomes.
- Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
- Bachelor's degree in finance, Accounting, or related field
- Rich experience in collections, dispute resolution, deductions
- Strong analytical and problem-solving skills.
- Excellent communication and negotiation abilities.
- Previous experience in governance meetings and managing relationships with Key Accounts Managers
- Detail-oriented with a focus on accuracy and continuous improvement.
- Familiarity with industry regulations related to collections and deductions.
- In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
- Hands-on experience in navigating complex collections and dispute scenarios.
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Assistant Manager - Noida, India - Genpact
Description
HIRING FOR ASSITANT MANAGER | NOIDA | US SHIFTS | WORK FROM OFFICE
Responsibilities
Qualifications we seek in you
Minimum qualifications
Preferred qualifications
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