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    Application Support Lead Consultant - bangalore, India - Conduent Business Services

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    Full time regular
    Description

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    • Responsibilities:
      • Support the EAS solutions hosted on-prem and on the cloud
      • Implement standardized processes across teams
      • Participate in major incident resolution
      • Drive process optimization
      • Improve operational metrics
      • Communicate effectively with team members and customers through strong verbal, written and interpersonal skills
      • Remain flexible to changes in priorities with the ability to multi-task
      Technical Skillset:
      • Exposure to multiple industry standard ticketing tools
      • Knowledge of ITIL processes
      • Experience in Incident Management and Problem Management
      • Excellent troubleshooting skills
      • Ability to multi-task, prioritize conflicting demands
      • Exposure to cloud technologies
      Qualifications :
      • A University or college degree in a relevant discipline.
      • ITIL Certification
      • 5+ years' experience in Application Support

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