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    Team Lead Customer Service Representative - bangalore, India - Snaphunt

    Snaphunt
    Snaphunt bangalore, India

    1 hour ago

    snaphunt background
    Full time
    Description

    The Offer

    • Opportunity within a company with a solid track record of performance
    • Join a market leader within Consulting
    • Fantastic work culture

    The Job

    Your responsibilities will include:

    • Team Management
    • Lead and supervise a team of customer service representatives to ensure adherence to performance standards, productivity goals, and quality metrics.
    • Provide ongoing coaching, feedback, and support to team members to enhance their skills, performance, and professional development.
    • Conduct regular performance evaluations, set performance goals, and establish action plans to address performance gaps.
    • Foster a positive and motivating work environment that encourages teamwork, collaboration, and continuous improvement.
    • Operational Excellence

    The Profile

    Qualifications:

    • Bachelor's degree or equivalent work experience.
    • Minimum of 2 years of experience in a BPO or customer service environment, with at least 2 years in a leadership or supervisory role.
    • Strong leadership skills with the ability to motivate, coach, and develop team members.
    • Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, clients, and stakeholders.
    • Proven track record of meeting and exceeding performance targets and KPIs.
    • Strong analytical and problem-solving abilities.
    • Ability to thrive in a fast-paced and dynamic work environment.
    • Knowledge of contact center technologies and systems.
    • Certification in leadership or management is a plus.

    The Employer

    Our client is at the forefront of delivering cutting-edge digital services and consulting to clients, boasting decades of unparalleled experience guiding clients through transformative journeys across more than ten countries.

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