- Work closely with our most important global customers in Europe, USA, Australia, Asia, Middle East and Japan like: Heineken, Continental, Fanny Mae, University of Georgetown, ConocoPhillips, eXp Realty, Ingersoll Rand.
- Troubleshoot, debug, and propose bug fixes or architectural changes, within the Mendix platform or related to customer sided implementation.
- Work closely with R&D teams on a tactical level to identify structural improvements and improve the customer experience of our platform. Your most important point of contact will be the Software Delivery Managers of the R&D groups.
- Work closely with Tier 1 and Tier 2 Customer Support teams to help them expedite ticket resolution, sharing knowledge and experience.
- Understand customer use cases to be an effective liaison between R&D and customer to solve complex technical problems.
- Take complete ownership of escalations.
- Mentor and coach team members as we build out the team.
- See opportunities to propose new troubleshooting or performance analysis tools for production operations staff.
- Participate in future after-hours on-call rotation for critical customer escalations.
- Identify and build improvements in our Support processes and tools, both internal and with our partners like SAP, IBM and Siemens.
- Work in a hard-working, young and dynamic team where innovation thrives, and career opportunities are abundant.
- Love to engage with the customer to solve any challenges they might face and voice their needs and challenges within Mendix.
- Have a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
- Have over 7 years of relevant working experience in a technical environment and development experience in object-oriented programming languages like Java, C++, .Net, or JavaScript.
- Are passionate about technology, and have strong problem-solving and analytical skills.
- Are well-organized, flexible, and can keep an overview of all your tasks.
- Have knowledge of, and experience with Infrastructure as a Service.
- Preferably have experience in mobile app development, integration, cloud infrastructure, and/or security.
- Work for an award-winning employer
- Drastically change the way businesses build value using state-of-the-art software
- Be part of an extraordinary, passionate, intrinsic, self-motivated team striving towards a common goal
- Take ownership and accountability
-
Customer Support
1 week ago
Lancesoft Pune, IndiaCompany : Infosys BPM · profile : Customer support Associate · Qualification : Graduation · Experience : 1 year · Location : Pune · **Responsibilities**: · - Excellent communication skills to attend/resolve client issues on calls/chat/mail. · - Communication scale - **CEFR :C1, C ...
-
Customer Support
1 week ago
Reality Premedia Services Pvt Ltd Pune, India**Job Description - Support Executive** · We need a Support Executive to support one of our American clients · - This Executive will provide Chat support or Project support to the client · - Working hours will be India Night Shift (6:30 pm to 3:30 am IST) · - Good English communi ...
-
Customer Support
5 days ago
Cyitechsearch Interactive Solutions Private Limited Pune, IndiaCustomer Support: · Inbound Calls and outbound calls Customer Query and Complaints Resolutions Order Status Order Modifications Coordination with Operations and Delivery Partners Criteria: · - Minimum Qualification: 12th/10th + Diploma(3 Years)/10th + ITI · - Work Experience : 0 ...
-
Customer Support
1 week ago
Quess IT Staffing Pune, India**About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...
-
Customer Support
4 days ago
Tech Mahindra Pune, IndiaCustomer Support **(VOICE)** for leading telecom client **(based out of UK and AUS)** · **Location - Tech Mahindra, Yerwada, Pune** · **Must Have - Excellent communication skills // Min 6 months int. BPO experience** · **Shift timing -** 24/7 environment (as per time zone of resp ...
-
Customer Support
1 week ago
Inditech Electrosystems Pune, India**Working in Embedded to clouds**: · Inditech Electrosystems Private Limited is the 'Core Embedded & IT-IOT' hub that communicates virtually with the vertical movements of elevators across the globe. We are also inventing new ways to make our client's lives a comfortable one and ...
-
Customer Support
1 week ago
Simplifai India Pune, IndiaDigital Employees · - Respond to customers within SLAs with proper plan for resolution and make · sure customers are happy and getting good customer service. · - Troubleshoot and debug error logs and report failures to correct 3rd line with · as much information as possible. · - ...
-
Customer Support
1 week ago
Lancesoft Pune, IndiaCompany : Uber · profile : Customer support Associate · Qualification : Graduation · Experience : 1 year · Location : Hyderabad · Language : Hindi/Tamil/Telgu · **Job Types**: Full-time, Regular / Permanent · **Salary**: Up to ₹15,000.00 per month · Schedule: · - Day shift · Abil ...
-
Customer Support
1 week ago
Dodovy Pvt Pune, India**Position**:Customer Support · **Job Type**:Full-Time · **Location**:Pune · **Experience**:1**-**7 years · **Language**: English · **Qualification: Graduation** · **Salary: 4 to 4.5 LPA** · **Responsibilities**: · - Respond promptly to customer inquiries and concerns · - Resolve ...
-
Customer Support
1 week ago
Growinity Solutions Pune, India**Job Role : Customer Support (International Chat process)** · Parameters for CHAT: · - Salary 2.33LPA + Cab Facility + Shift Allowance_ · **Job Types**: Full-time, Fresher · **Salary**: Up to ₹233,000.00 per year · Schedule: · - Fixed shift · - Night shift · Supplemental pay typ ...
-
Customer Support
6 days ago
Symtron Services Pvt. Pune, India1) On site support to our clients in PMC limits and around 40 kms from our office address. · 2) Minimum 1 to 2 years experience in computer hardware and networking. · 3) Own vehicle must. · 4) Preffered Person staying within PMC limits. · **Salary**: ₹15, ₹20,000.00 per month · * ...
-
Customer Support
1 week ago
Growinity Solutions Pune, India**Mega Walk in drive for International Chat Process** · **Job Role : Customer Support (International Chat process)** · Parameters for CHAT: · - Salary 2.33LPA + Cab Facility + Shift Allowance_ · Date - 3rd March, 2023 · Time - 10:00 am onwards · Address: · Growinity Solutions · O ...
-
Customer Support
5 days ago
AM Infoweb Pune, Indiaa) Minimum 1 year experience in International Voice · b) Excellent Communication Skills. (Flaunting) · d) Domestic Experience profiles need to have a domestic BPO/voice experience · e) Immediately joiner only · **Salary**: ₹10, ₹30,748.60 per month · Schedule: · - Night shift · S ...
-
Customer Support
15 hours ago
Facile Services Pvt LTD Pune, IndiaIdentifying customer needs and helping customers use specific features · - Analyzing and reporting product malfunctions. · **Salary**: ₹15, ₹20,000.00 per month · Schedule: · - Day shift · Supplemental pay types: · - Yearly bonus · **Education**: · - Higher Secondary(12th Pass) ( ...
-
Customer Support
4 days ago
Genesis HR Services Pune, Maharashtra, IndiaExperience required: Minimum 1 year in Any Customer handling Domain · Salary LPA + Allowances · Any graduate · Location - Pune · 5 days working, 2 days off · Both side cab · WFO/ Rotational shifts · **Job Types**: Full-time, Permanent · Pay: ₹250, ₹300,000.00 per year · **Benefit ...
-
Customer Support
1 week ago
Abhinav IT Solutions Pvt Ltd Pune, IndiaRespond to customer queries via phone or chat with patience · Resolve customer concerns, solve problems, and provide effective solutions · Strong communication skills · **Salary**: ₹12, ₹15,000.00 per month · **Benefits**: · - Health insurance · Schedule: · - Day shift · Ability ...
-
Customer Support
4 days ago
Genesis HR Services Pune, Maharashtra, IndiaExperience required: Minimum 1 year in Any Customer handling Domain · Salary LPA + Allowances · Any graduate · Location - Pune · 5 days working, 2 days off · Both side cab · WFO/ Rotational shifts · **Job Types**: Full-time, Permanent · Pay: ₹250, ₹350,000.00 per year · **Benefit ...
-
Customer Support
1 week ago
CrelioHealth Pune, India**Position · - **Chat Support Executive · **Experience**: 1-3 Years Mandatory · **Communication**: Execellent · **Skillsets**: Not Technical, Presentable, positive attitude · **About CrelioHealth**: · CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. ...
-
Customer Support
1 week ago
Brainwires infotech pvt. ltd Pune, IndiaMinimum 1 year of International voice process. (customer service (billing), basic technical & sales Preferred). · Clarity in thoughts process (Able to articulate his/her thoughts. · Ability to handle tough situation with customer. · Excellent communication skills. · Immediate joi ...
-
Customer Support Associate
1 week ago
Cloud Software Group Pune, India**About Cloud Software Group** · Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a diffe ...
Customer Support - pune, India - Siemens Industry Software (India) Private Limited
 Private Limited&v=024){kind=logo}
Description
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software
We are looking for an experienced Software Engineer who will join a new elite team that focuses on our customer's needs.
This position, as part of R&D, ensures customer success by troubleshooting, debugging, and proposing fixes/workarounds to the most complex customer issues raised by the last tier of Support. You will work closely with other teams in R&D and Customer Support to respond to critical technical incidents and act as a customer advocate within R&D.
This role requires the abilities of both Tier 3 Customer Support and Software Engineering to act as an effective interlink between the two fields and to be able to understand the overall Mendix platform infrastructure. The ideal candidate will share our passion and great pride in our customer-first culture.
You'll help us drive digital innovation:
You're the innovator we need if you:
Experience a culture like no other at Mendix:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Siemens Software. Transform the everyday
#LI-PLM#LI-Hybrid
Customer Support professionals in Pune
-
Dattatray Patil
More than 17 years’ experience in applying technical, people, process, problem solving skills to ens ...
-
Sushant Mane
11YRS EXPERINCE IN FINANCIAL SERVICES CHANNEL &MGT
-
Sagar Bramhane
trained sap mm consultant and love the solve the challenges.
-
Talha Yelal
Data Analyst
-
Vikas Battase
Supply Chain Managements
-
Nishant Prajapati
E-commerce, Brand Strategist, Marketing director.