- 1. Developed and implemented a comprehensive customer success strategy, aligning with the company's overall objectives.
- 2. Proactively identified and addressed customer concerns, minimizing churn and maximizing customer lifetime value.
- 3. Led a team of customer success specialists, providing mentorship, training, and performance management.
- 4. Manage the Sales team for Long-tail customer segment
- 5. Adherence to Sales processes, scripts and Product to deliver CX and sustain good customer retention.
- 6. Expertise in CRM, presentations, and negotiations to deliver exceptional outcomes for both our customers and the company
- 3-5 Yrs. Team lead experience in Customer Success / Telesales / Inside sales in B2B organizations
- Familiarity in working in CRMs
- Expert in end to end project delivery, on boarding, providing product demos, churn control, renewals and adoption
- Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.
- Customer Centricity: Our customers are at the heart of all that we do. Without happy customers, our company is doomed. Understanding their perspective collectively is key to our success.
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Manager : Long Tail - Gurugram, India - Cogoport
Description
Cogoport is on a look-out for a Customer Success professional who would spearhead the day-to-day engagements with our top-tier clients across the region and will cultivate and nurture strong relationships with a diverse clientele, ensuring their unwavering satisfaction and loyalty to Cogoport's services and products.
Responsibilities
Skills and Qualifications
Core Values of Cogoport