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    Senior Manager – Customer Experience and Communications - Gurugram, India - Canara HSBC Life Insurance

    Canara HSBC Life Insurance
    Canara HSBC Life Insurance Gurugram, India

    4 days ago

    Default job background
    Insurance
    Description

    Coordination and closely working with internal teams for an optimum communication strategy

    Complete understanding of systems & processes.

    • team in the creation, editing, approval, and delivery of customer communications
    • communications as and when needed
    • with other functions on specific communication needs
    • communications plans with a detailed understanding of project's objectives, value, and priorities
    • customers first and actively work to improve their overall communication experience
    • current knowledge of effective methods for communicating with a customer
    • and maintain current knowledge of company's products and services
    • in release planning, product launches, and organizational readiness meetings and activities
    • quality, accuracy, and completeness of communications produced by the team
    • as the escalation point for issues with communications
    • communication program success to ensure goals are being met
    • new approaches for customer communication, including new messaging, new email templates, or strategic changes to delivery methods
    • team's approach to writing communications through appropriate voice and persona

    Identify the requirement to draft and implement business scenario specific communications



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