Customer Support Executive - Bengaluru, India - BPSPLUS PVT LTD

BPSPLUS PVT LTD
BPSPLUS PVT LTD
Verified Company
Bengaluru, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Executive Job Description
The Project


Responsibilities:


  • Helps resolve complicated customer complaints
  • Assist customers with billing inquiries and payments
  • Provide technical support including help with new installations / app download
  • Check account status for customers
  • Inform customers of current promotions or special sales
  • Communicates any problems or issues to management for resolution

Requirements:


  • Good Interpersonal skills
  • Good communication skills and telephone courtesy skills
  • Minimum of High School Diploma or equivalent experience
  • Excellent Customer Service skills
  • Ability to manage multiple priorities and respond in a timely manner to request
  • Previous customer service experience is a plus, but not required
  • Ability to work in a fastpaced environment
  • Proficiency in Microsoft Office (e.g. Word, Excel, and Power Point) and Google spreadsheets


As an SEO, you will be responsible for day-to-day Digital Marketing activities via web search optimization, social media and other various digital channels.

You will work with the marketing team to produce reports, analyze trends, and maintain our digital marketing platforms.


The Project

Responsibilities:


  • Work with the daytoday search marketing activities on social media platforms and optimization of paid and unpaid search campaigns.
Creation of backlinks

  • Managing the social media channels to grow an audience as well as usability.
  • Educate the audience regarding our products through easy and understandable keywords.
  • Handle multiple social media platforms.
  • Track and analyze website traffic flow and provide regular internal reports
  • Perform ongoing keyword discovery, expansion and optimization.
  • Improve the company's organic search results.

Skills Required:


  • 3 to 4 years experience in Digital Marketing and SEO
  • Very strong verbal and written communication skills
  • A hunger for learning and the ability to perform independent research to solve problems
  • Proficiency with Google Sheets/Microsoft Excel
  • Working knowledge of search engine optimization and/or digital marketing is preferred
  • Ability to thrive while working on multiple projects with strict deadlines

Salary:
₹15, ₹20,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Whitefield, Bengaluru , Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Current CTC
  • Notice Period

Experience:

- total work: 2 years (preferred)


Speak with the employer
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