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    Team Leader Operations - gurugram, India - Concentrix

    Concentrix
    Concentrix gurugram, India

    2 days ago

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    Description
    Description

    Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

    Role and Key Responsibilities:

    • Providing on-going monitoring and resolving of customer escalations/complaints
    • Work closely with the client's functional stakeholders and drive efficiency and accuracy of the team.
    • Acting in accordance with the written policies, procedures, and relevant legislation
    • Cooperating with other teams in providing professional and efficient front-line compliance support and seeking to improve the Company's processes.
    • Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace.
    • while maintaining a professional approach to problem solving.

    Key Skills and knowledge:

    • Knowledge of global KYC regulations and current trends
    • Experience working in End-to-End KYC reviews.
    • Strong people management skills along with analytical and decision-making skills.
    • Ability to digest large and complex amounts of information, financial and otherwise, from numerous sources; Ability to handle stressful situations
    • Overall, 5 years of experience with 3+ years of experience in KYC due diligence process
    • Minimum 2 years of experience in managing teams (KYC due diligence process)
    • Good communication skills
    • Strong Analytical skills and decision-making ability

    Educational qualification : Graduate

    Disclaimer: -

    'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

    Location:

    IND Gurgaon Building F, Tower D

    Language Requirements:

    Time Type:

    Full time
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