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Customer Support Executive
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Customer Support Executive
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Admission and Support Executive
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Customer Support Executive
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Customer Support Executive
2 weeks ago
Strategi Automation Solutions Pvt Ltd Bengaluru, IndiaExecution of the customer complaints recording & responding to enquires and follows up actions thereby as per the set response time. Control and monitor materials issued for customer trials and follow up actions · - Customer Database Management through SAP, - Leads Assignment, Pa ...
Customer Support Executive - Bengaluru, India - Toolyt
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Description
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.
RESPONSIBILITIESHandling customer complaints, provide appropriate solutions and alternatives within the time limit.
Following up to ensure proper resolution.
Adherence to all the SLAsMediate between clients and the organization.
Possessing excellent product knowledge to enhance customer supportPromote value through great customer experience.
REQUIREMENTSA bachelor's degree in administration or a related field.
A minimum of 1-2 years' experience as a customer support executive.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Computer skills.
Knowledge of customer success processes.
Patient and active listener.
Passion for service.