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    Assistant Community Manager - Mumbai, India - Awfis Space Solutions Limited

    Awfis Space Solutions Limited
    Awfis Space Solutions Limited Mumbai, India

    4 days ago

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    Description

    The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

    Roles & Responsibilities

    1. Profit Center head (including but not limited to):
    • ASR and margin analysis
    • Expense Control
    • Collections
    • Renewals
    • Vendor management
    • Retail Management
    • Cost optimization

    2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

    3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS

    4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager

    5. Vendor Management a. Conformance to Purchase-to-Pay process

    6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio-Governance nuances diligently

    7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

    8. Execution of all Company Driven ideas and initiatives

    9. Team Player a. Collaborate within Team & other stakeholders to drive execution

    We are looking for Candidates with:
    • Exemplary Customer service skills and record


    • An extrovert personality


    • Aware and with keen interest in current affairs


    • Ambition and drive to demonstrate continuous upgradation in skills and knowledge
    • Enthusiasm and demonstrating noticeable participation


    • Key skills in Relationship Management, Operations, Cost & Revenue Management.


    • With a hunger to grow with a 2 year focus on managing additional/ increased responsibility
    • Excellent written and verbal communication


    • Belief in Extremely strong Process execution

    Eligibility:
    • Minimum experience of 3-5 years.
    • Should have managed an annual revenue of a minimum of 2.5 million INR.
    • Worked at a Revenue Centre in the last 2 years.
    • Proficient with MS Spreadsheet
    • Excellent communications skills

    • • Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,
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