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    Client Relationship Manager - Gurugram, India - Own Door India

    Own Door India
    Own Door India Gurugram, India

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    Job Title: Assistant Client Relationship Manager

    Location: Sec-49, Gurugram

    Req. Experience: 2 years+

    Budget: 5-6 LPA + Bonuses

    Job Mode: Work from Office

    Immediate joiners will be preferred

    Who we are

    Own Door is a pioneering Property Management-as-a-Service company committed to providing unwavering assistance to property managers across America. Our mission is to make far-reaching changes in the property management industry, setting new standards and advancing practices to deliver a more efficient, innovative, and customer-centric experience remotely.

    For more details please visit us at

    Position Overview

    Own Door is actively seeking an experienced Client Relationship Manager to lead the property management vertical for our international clients and manage the internal operations team. This presents a significant opportunity for an individual embodying fast-paced learning, proactivity, and collaboration while aligning with Own Door's mission and values. The role involves comprehensive management of internal and external property personnel, fostering resident and client relationships, and overseeing building operations, all aimed at enhancing and maximizing clients' asset values.

    Key Responsibilities:

    • Supervises property operations, creating learning material to provide continuous training and coaching on specific issues such as personnel or resident concerns, financial expenditures, and compliance with regulatory mandates.
    • Takes charge of service contract negotiations and executes procurement and cost-control strategies to ensure their competitive positioning within the market is maintained.
    • Acts as a single point of contact for the property owners and co-ordinates with the other departments to get the required job done.
    • Takes responsibility for the overall direction, coordination, and evaluation of the properties/sites. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Manages work orders and gathers feedback to ensure completions are on time and on budget and in accordance with the guidelines and standards.
    • Develops annual operating budgets and monitors operational expenses on a regular basis and implements strategies to ensure expenditures remain within prescribed budgets.
    • Lead, mentor, and motivate property staff to ensure a high level of performance and professionalism.
    • Assists with assessing the effectiveness of training programs through feedback, assessments, metrics, and makes necessary improvements to ensure continuous improvement.
    • Generate and analyze reports on property performance and present findings to senior management.
    • VERY IMPORTANT: Ensure that all properties comply with local, state, and federal regulations.
    • Works with the training team and department managers to determine additional training needs.
    • Perform other duties as assigned.

    QUALIFICATIONS AND REQUIREMENTS

    • Bachelor's degree (Required).
    • Proven experience in customer service, business operations or a related field.
    • Excellent communication and interpersonal abilities.
    • Financial acumen and budget management experience.
    • Willing to learn Local Washington laws and regulations
    • Ability to define problems, collect data, establish facts, and draw valid conclusions
    • Ability to prioritize and meet work deadlines.
    • Self-motivated, creative, flexible, and results-oriented.
    • Resourceful with the ability to effectively conduct job-related research.
    • Proficient in computer applications and willing to learn new programs.

    Working Hours:

    Our organization adheres to the following working hour arrangement:

    • Workdays: Employees work five days a week with fixed off on Saturday and Sunday.
    • Shift Timings: Our working hours are synchronized with the US Pacific Time Zone.
    • Shift Duration: Each working shift spans a duration of 9 hours.
    • Holidays: Our holiday schedule aligns with India and US-based holidays.

    Why Choose Us

    • We believe in providing a competitive salary and benefits package best in the industry.
    • We present great learning opportunities for career growth and development in the real estate industry.
    • Foster your professional journey in a vibrant and inclusive work culture that values collaboration and collective success.
    • Seize the opportunity to play a pivotal role in enhancing resident satisfaction and contributing to the success of our properties.

    If you are ready to join a dynamic team that values excellence, professionalism, and customer satisfaction, apply today to become a Client Relationship Manager at Own Door Company, where your skills and dedication will contribute to delivering exceptional customer satisfaction for our valued clients and residents. Join us in shaping the future of property management.

    INTERESTED CANDIDATES CAN WHATSAPP THEIR CV ON NO CALLS)

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