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    international voice process - Ahmedabad, India - Arise Solution (A Recruitment & Staffing Firm)

    Arise Solution (A Recruitment & Staffing Firm)
    Arise Solution (A Recruitment & Staffing Firm) Ahmedabad, India

    Found in: Talent IN C2 - 12 hours ago

    Default job background
    Full time
    Description

    Company Overview

    Arise Solutions is one of the leading recruitment and staffing firms in the country. We are dedicated to providing top-notch services and solutions to our clients. With a client-centric culture and a team of expert consultants, we strive to meet aggressive deadlines and deliver the best results.

    Job Overview

    We are seeking a highly skilled and experienced professional to join our team as an International Voice Process. As a part of our team, you will be responsible for handling international calls and providing exceptional customer service. This is a mid-level position requiring 4 to 6 years of experience. The job is located in Ahmedabad, Gujarat, India and it is a full-time position.

    Qualifications and Skills

    • Minimum 6 months of international calling experience in a BPO or similar environment
    • Excellent verbal and written communication skills in English
    • Strong interpersonal skills and the ability to build rapport with customers
    • Good problem-solving and decision-making abilities
    • Ability to work effectively in a fast-paced and dynamic team environment
    • Attention to detail and accuracy in data entry and documentation

    Roles and Responsibilities

    • Handle international customer inquiries via phone and provide accurate and timely information
    • Assist customers with product or service-related issues and ensure high customer satisfaction
    • Deliver exceptional customer service by maintaining a professional and courteous manner
    • Resolve customer complaints or escalate to the appropriate department for further assistance
    • Maintain customer records and update relevant information in the system
    • Follow company policies and procedures for handling customer calls and data confidentiality
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