Customer Care Executive - Patna, India - Amiure International Pvt Ltd.(Rail Recipe) Authorised Partner of IRCTC
2 weeks ago
Description
Manage large amounts of incoming phone calls- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
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