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    AM Quality - Noida, India - Tech Mahindra

    Tech Mahindra
    Tech Mahindra Noida, India

    Found in: Talent IN 2A C2 - 4 days ago

    tech mahindra background
    Description

    Roles and Responsibilities:

    • Handle a team of QAs or QTLs.
    • Ability to map processes, defines process, and execute them.
    • Ability to view the issues end-to-end and develop action plans with tangible deliverables.
    • Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance
    • Out of the box thinker to develop tools and processes for best utilization of resources.
    • Strong conflict management skills.
    • Exceptional Client management (internal/external stakeholder) skills.
    • Ability to plan & conduct transactional quality audits, Process Improvements, calibrations.
    • Excellent skills on MS Office /Quality Tools / Data Analysis / Analytical Skills / Reporting / Google Suite, Google Forms, Google Sheet, Google Doc etc
    • The candidate should have excellent problem-solving capabilities and lateral thinking skills.
    • Ensure client quality targets are met & exceeded.
    • Ensure to be aligned and calibrated with client requirements and expectations.
    • Ability to handle pressure and a natural go getter.
    • Head, coach and mentor the quality team.
    • Eye for detail and aggressive in plan execution/implementation.
    • Drive process improvement and other quality tools for process performance measurement and standardization.
    • Front end Quality with the end customer and participate in weekly/Monthly/Quarterly reviews.
    • Six Sigma, Green Belt / Yellow Belt certified with at least 1-2 project lead individually is desirable.

    Key Deliverables (KRA/Measure):

    • Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis.
    • Reduction of rework and Cost of poor Quality (COPQ).
    • Should be able to handle & achieve the departmental requirements.
    • Have knowledge of different policies and procedures.
    • Maintaining secrecy of data.
    • Excellent English Communication Skills (both spoken and written)
    • Ability to work within challenging environment with tight delivery timelines.
    • Keen to learn and adapt to emerging requirements

    Applicant's Specifications & Qualification:

    • 5+ years of experience, last 2 year should be in Team Handling Role
    • Should be preferably Six Sigma GB Certified
    • Should have worked as Customer Service Associate, QA, QTL/QAM in Customer Service or Back office or Chat
    • Should be Graduate
    • BFSI experience preferred (Invoicing, Debt Collection, General Banking / payment queries, Disputes & Fraud)
    • Knowledge / experience of G-suite, Jira, Slack and Chat platform like Fresh Desk & Fresh Chat
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