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    Software Support - Ahmedabad, India - Spectra Technovision (India) Pvt. Ltd.

    Spectra Technovision (India) Pvt. Ltd.
    Spectra Technovision (India) Pvt. Ltd. Ahmedabad, India

    1 week ago

    Default job background
    Description

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.

    Salary –Salary should not be a constrain for a good resource

    Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

    Functional Area – Customer Success

    Role – Technical Associate – Software Support(Multilevel)

    Positions - 6

    Experience - 2+years - 7 years

    Employment Type - Permanent Job, Full Time

    Work location – Ahmedabad

    Client Visit – Yes – 20% Field visits

    Job Role

    l Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.

    l End to End software implementation: installation, configurations, integrations, defining various policies as per the client requirements etc, and get the certification of completion from the client.

    l Train the users functionally and technically on our various software's

    l Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the company's product, replying to inbound queries.

    l Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server

    l Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

    l Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

    l Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

    l Escalate unresolved queries to respective departments for accurate redressal.

    Required Skills

    l Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.

    l Minimum 2+ Years experience in Software - Customer Success / Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.

    l Must have experience of software implementation.

    l Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly

    l Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors

    l Good listening and problem-solving skills

    l Customer service experience and a customer-centric attitude

    l Experience of using ticketing tool

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