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    Operations Support Specialist - Chennai, India - Citi

    Citi
    Citi Chennai, India

    1 week ago

    citi background
    Full time
    Description
    Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At

    Citi

    , you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.
    Shape your Career with Citi
    Citi Global Wealth (CGW)


    brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

    The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow.

    We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

    Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.

    The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.


    In this role, you're expected to:
    Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
    Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
    Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
    Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
    Support expansive and diverse array of products and services
    Assist with ongoing Lean and process improvement projects
    Resolve complex problems based on best practice/precedence, escalating as needed

    Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    As a successful candidate, you'd ideally have the following skills and exposure:2-4 years of relevant experience
    Proficient in Microsoft Office
    Comprehensive knowledge of Dispute process
    Ability to work unsupervised and apply problem solve capabilities
    Ability to work occasional weekends to support Pega releases and COB testing
    Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
    Demonstrated analytical skills and mathematical knowledge
    Consistently demonstrates clear and concise written and verbal communication skills


    Education:
    High School diploma or equivalent

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
    Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe.

    At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

    Take the next step in your career, apply for this role at Citi today


    Job Family Group:
    Operations - Core


    Job Family:
    Operations Support


    Time Type:
    Full time
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