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    Customer Service Executive - Mumbai, India - Snaphunt

    Snaphunt
    Snaphunt Mumbai, India

    8 hours ago

    snaphunt background
    Full time
    Description

    The Offer

    • Opportunity within a company with a solid track record of performance
    • Attractive Salary & Benefits
    • Work alongside & learn from best in class talent

    The Job

    You will be responsible for :

    • Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
    • Provide accurate information and support to customers, addressing their concerns and resolving any issues
    • Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
    • Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
    • Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
    • Collaborate with internal teams to resolve customer issues and improve overall customer experience
    • Meet or exceed productivity and quality standards set for the role
    • Maintain customer data and records accurately in the designated systems

    The Profile

    • You have at least 2 years experience within a Customer Service role, ideally within the Apparel & Sporting Goods, Automotive and Retail industry.
    • You possess excellent interpersonal as well as written and verbal communication skills.
    • You have working knowledge of Chat support, email support and customer support executive
    • You pay strong attention to detail and deliver work that is of a high standard
    • You are adaptable and thrive in changing environments
    • You are highly goal driven and work well in fast paced environments

    The Employer

    Our client is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world.

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