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    Field Executive - Mumbai, India - timesjobs

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    Full time
    Description

    JOB DETAILS
    Min. 3 years experience in delivery, supply chain, the Last-mile operation sector or in Transport Industry
    Good understanding of customer service management
    Good Communication & problem-solving skills
    TR (Transport Commercial) Permit Licence Must
    Knowledge of general delivery applications. E.g. Ola, Zomato, Grofers, Etc
    Min 12th pass or any other equivalent Diploma.
    Good Knowledge of Region and local area.
    Preferably from Auto mobile service industries or similar organization. E.g. DriveU, Drivezy, Zoomcar, , Etc.

    Responsibilites :
    Daily Completion of already aligns pick up and drop of customers
    Completing the inspection and survey within the TAT
    Following daily route planning to complete customer inquiry as per the aligned by team and as per the priority
    Handling overall assigned Complaints and inquiries of the customer with responsiveness
    Prompt updating of information to all the shareholders and in the system
    Updating all the each case-related information into respective team & the system
    Ensuring order fulfilment and related customer service KPIs including MIS reports
    Proactively be involved with continuous inventory management
    Adhering to company policy regarding ground discipline and representation
    Ownership of Vendor or company owned assets
    Taking Ownership & responsibility of Customer asset while pick up and drop

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