- Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues.
- Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer.
- Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary.
- Adhere to established SLAs, and productivity/performance goals.
- Provide world class Customer Support by delivering service in accordance values.
- Perform database searches.
- Gain an understanding of the product line and the role of CSS Corp
- Remain empathetic and concerned with resolving the customers issue
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Technical Support Engineer - Chennai, India - Movate
Description
Hiring for Technical Support Engineer (Immediate joiner's)
Company Name - Movate Technologies formerly known as CSS Corp pvt ltd.
Experience - 6months - 5 years.
Salary LPA
Location - Chennai
Work from Office
Job Description -
Contact- Magesh Tamilselvam