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    Technical Support Engineer - Chennai, India - Movate

    Movate
    Movate Chennai, India

    Found in: Appcast Linkedin IN C2 - 6 days ago

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    Description

    Position: Technical Support Engineer - TS

    Designation : Associate

    Experience: 0.6– 5 years (International Voice Preferred)

    Job Location : Chennai

    Qualification : Minimum Bachelor's degree

    Job Responsibilities.

    • Handle incoming call or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues
    • Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
    • Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
    • Adhere to established SLAs, and productivity/performance goals
    • Provide world class Customer Support by delivering service in accordance with values
    • Perform database searches
    • Gain an understanding of the product line and the role
    • Remain empathetic and concerned with resolving the customer's issue
    • Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
    • Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
    • Handle a high workload and managing the customer expectations

    Candidate details:

    • Education: Any Graduation/Post Graduation
    • Experience: 1 -2 years of working in the call center environment or providing technical support in related fields
    • English level: Excellent written and verbal communication skills (90% English fluency)
    • Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screening

    Skills required:

    • Telephone communication skills: Remain empathetic and courteous while speaking to customers about difficult, time-sensitive issues
    • Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules
    • Good written communication skills: To be able to document cases accurately
    • Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
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