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    Workday Consultant - bangalore, India - Voya India

    Voya India
    Voya India bangalore, India

    6 days ago

    Default job background
    Upper Management / Consulting
    Description

    Hiring for Workday.

    Please find below details:

    Profile Summary

    Serve as a Subject Matter Expert SME for Workday HR systems including maintaining foundational system data, monitoring integrations, and testing system enhancements and major releases.

    Serve as SME for HR report creation delivery, including writing and maintaining standard and custom reports, dashboards, and presentations covering multiple HR functional areas.

    Experience: 5- 8 years

    Location: Bangalore.

    Shift: 6PM to 2AM.

    Job Description:

    • Provide quality customer service and resolution in response to complex inquiries, incidents, elevated service inquiries or escalations.
    • Troubleshoot issues and leads the collaboration with internal teams and partners to come to rapid resolution, including managing issues tied to Workday modules, such as Core HCM, Recruiting, Performance Management, Talent Management, Compensation, Learning, Time Tracking and Absence.
    • Monitor integrations to ensure successful completion, including validating system logs and escalating issues.
    • Manage services requests and incidents reported to the HR Operations ticketing queue and mailbox by providing end user troubleshooting, issue remediation, technology assistance and escalation management.
    • Support major Workday releases by testing new functionality, as well as performing regression testing.
    • Assist with mass data loads and data cleanup on a consistent basis including, but not limited to, pay and staffing corrections, supervisory organization clean up and org assignment corrections
    • Candidate will be working as per US time zone (6:00 PM to 2:00 AM)
    • Candidate should have prior experience of working with US clients.
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