-
Care India
1 week ago
Cummins Pune, Maharashtra, IndiaDiagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. · Applies the use of specialized tools and follows documented proc ...
-
Care India
3 days ago
Cummins Pune, Maharashtra, IndiaDiagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. · Applies the use of specialized tools and follows documented proc ...
-
Care India
3 days ago
Cummins Pune, Maharashtra, IndiaTechnical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site. · Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs. · Applie ...
-
Cummins Care India
5 days ago
Cummins Inc. Pune, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
-
Cummins Care India
5 days ago
Cummins Inc. Pune, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
-
Cummins Care India
3 days ago
Cummins Inc. Pune, Maharashtra, India**Cummins Care India - Telematics Monitoring** · **Description** · Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site. · Establishes and continually develops productive customer relations and ...
-
Cummins Care India
1 week ago
Cummins Inc. Pune, Maharashtra, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
-
Cummins Care India
3 days ago
Cummins Inc. Pune, Maharashtra, India**Cummins Care India - Telematics Monitoring** · **Description** · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. ...
-
Cummins Care India
1 week ago
Cummins Inc. Pune, India Paid WorkCummins Care India - Telematics Monitoring · Description · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. · Appli ...
-
Cummins Care India
2 days ago
Cummins Inc. Pune, IndiaDescription · Diagnoses and completes less complex repairs to engines at the customer's site. · Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. · Applies the use of specialized tools and follows ...
-
Cummins Care India
3 days ago
Cummins Inc. Pune, IndiaDescription · Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site. · Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer ...
-
Clinical Physiotherapist
6 days ago
Qi Spine Clinic Pune, IndiaAre you passionate about helping patients overcome musculoskeletal challenges and contributing to their well-being? QI Spine Clinic, India's premier chain of Spine Rehabilitation clinics, is seeking dedicated **Physiotherapists** to join our expert team. Ranked #1 in 5 major citi ...
-
Implantalogist
5 days ago
Clove Dental Pune, India**About Clove** · Clove Dental is the largest network of dental clinics in India. Since inception in 2011, we have been persistent in our tunnel vision and ardently strive to offer global standards of dentistry in every neighbourhood across the subcontinent. Spread across 350+ cl ...
-
Implantalogist
1 week ago
Clove Dental Pune, India**About Clove** · Clove Dental is the largest network of dental clinics in India. Since inception in 2011, we have been persistent in our tunnel vision and ardently strive to offer global standards of dentistry in every neighbourhood across the subcontinent. Spread across 350+ cl ...
-
Dental Intern
1 week ago
Trismus Healthcare Technologies Pvt Ltd Pune, IndiaWe are looking for dentists, who are willing to work in non - clinical side of dentistry, ( Location - Pune), and are ready to work in a challenging environment. · What Is DentalDost? · We're a team of oral wellness healthcare experts backed by a group of tech technocrats. And we ...
-
Executive Assistant
1 day ago
Epiroc AB Pune, Maharashtra, India**Functional area**:Other**Onsite or Remote**:Onsite**Primary Skills**: · **Country/Region**:IN**City**:Pune**Location**:Pune, MH, IN, 411012**Company name**:Epiroc Mining India Ltd**Date of posting**:Mar 22, 2024- Are you in for a big challenge, like contributing to the success ...
-
HIRING FAST Pune, India**Descripción de la compañía**: · Best Industry · **Descripción del puesto**: · Airport Ground Staff Job in Airport City In India: As an Airport Services Agent, · you will support the operation by providing five-star service to customers at the airport terminal and help create an ...
-
Angels Paradise Academy Preschool, Nursery and Day Care Pune, IndiaAngels Paradise is Pune's leading Preschool, Day-Care and Nursery based out of India's premier Township Amanora Pune. The school in its expansion plans is to hire a Lady Administrative officer for daily functions to be monitored and executed within the pre-school. if you have rel ...
-
Retail Sales Associate
2 days ago
Heads Up For Tails Pune, India**Retail Sales Associate** · **About Us** · Heads Up For Tails is a one-stop pet products' brand with its paw-prints across India. We design, manufacture, and customize high quality and functional pet products to improve the quality of your pet's life and make pet parenting delig ...
-
Executive - Direct Fundraising
18 hours ago
CARE INDIA SOLUTIONS FOR SUSTAINABLE DEVELOPMENT Pune, IndiaPOSITION/DESIGNATION · Executive - Direct Fundraising · GRADE/LEVEL · H · PROJECT/UNIT · Direct Fundraising Unit · PROJECT DURATION · 2 Year · REPORTS TO · City Head - Fundraising · LOCATION · Pune/ Mumbai · TRAVEL · NA · ABOUT US · CARE is a not-for-profit organisation working i ...
Cummins Care India - Pune, India - Cummins Inc.
Description
Description
Diagnoses and completes less complex repairs to engines at the customer's site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skills
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Develops talent - Developing people to meet both their career goals and the organization's goals.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
This position may require licensing for compliance with export controls or sanctions regulations.
Experience
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Building partnerships and working collaboratively with others to meet shared objectives
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Manages conflict - Handling conflict situations effectively, with a minimum of noise. Building strong customer relationships and delivering customer-centric solutions
Minimal relevant work experience required. 3 to 5 years (Should be willing to work in rotational of shift Morning 7AM to 4PM and Afternoon shift 12PM to 9PM)
Previous customer service or support experience is preferred
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Shop
Recruitment Job Type Technician
Job Posting May 7, 2024, 6:43:56 AM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: 240003J4