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    Customer Service Executive - Chennai, India - timesjobs

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    Full time
    Description
    Customer Service Executive Chennai

    ITES/BPO

    Exp:0-2 Years

    Openings: 20

    Posted on Oct


    Qualification:
    ... Diploma/Any Graduates
    Any one language fluency is must (Tamil, Telugu, Kannada, Malayalam)
    Previous experience in a customer support role
    Strong phone and verbal communication skills along with active listening
    Familiarity with CRM systems and practices
    Customer focus and adaptability to different personality types
    Ability to multi-task, set priorities and manage time effectively
    High school degree


    Job Description:
    Manage large amounts of inbound and outbound calls in a timely manner
    Follow communication scripts when handling different topics
    Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
    Seize opportunities to upsell products when they arise
    Build sustainable relationships and engage customers by taking the extra mile
    Keep records of all conversations in our call center database in a comprehensible way
    Verbal Communication, Phone Skills, Listening, Data Entry Skills, , Customer Focus, Customer Service, Attention to Detail

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