Jobs
>
Bengaluru

    Team Leader - Bengaluru, India - Novo Nordisk

    Novo Nordisk
    Novo Nordisk Bengaluru, India

    4 weeks ago

    novo nordisk background
    Description
    The position

    As a Team Leader – Customer Complaints, you will: Manage and develop the CC GBS Team, ensuring the team delivers timely and high-quality customer complaint handling.

    Oversee the handling of zero sample complaints, triage/evaluation of customer complaints, customer feedback, and offline technical complaints.

    Drive the implementation of strategy and direction for CC GBS team, in line with ODP and the strategic longer-term direction for Customer Complaints Act as an active member of NNQ India extended management, contributing to the overall success of the department.

    Ensure occupational health and safety standards are met within the team.

    Qualifications To excel in this role, we are looking for candidates with the following qualifications:
    Bachelor's/Master's degree or equivalent. An educational background in Life sciences is preferred.

    Overall 7+ years of Pharma industry experience with minimum 3 years of experience in any related Quality processes, preferably in handling product complaints/quality complaints or similar case handling operations Ongoing supplementary training on relevant areas like Leadership, project execution, Quality, management and GxP processes Good understanding of service management and operations management and ability to bring in Servant leadership style in practice Effective stakeholder management skills and should have previous experience of working across cultures/cross-cultural teams Quality mindset with constant focus on continuous improvement, simplicity, and customer satisfaction Strong analytical skills with good negotiation, collaboration, decision making skills Ability to provide support and induce stability using trust, empowerment, and delegation actively Value different perspectives and display inclusive and cooperative behaviour, proactive and can quickly adapt to new and changing environments Excellent oral and written communication skills .

    About the department The Customer Complaints GBS Team is a vital part of NN Quality GBS.

    This team consists of a group of experienced professionals who primarily handle customer complaints received without samples across Novo Nordisk.

    It is an extended team of Customer Complaints Department in Denmark working on end-to-end process for Customer Complaints received for all NNQ products and devices.

    We, in Customer Complaints department are more than 80 colleagues organized into 10 different teams, spread across Denmark, India and US.

    You will be leading a team consisting of 10-15 dedicated employees.

    Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a -year legacy of driving change to defeat serious chronic diseases.

    Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily.

    All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63, employees around the world.

    We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them.

    Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.
  • IPLUS RESEARCH

    Team Leader

    1 day ago

    IPLUS RESEARCH Bengaluru, India

    We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communicatio ...

  • BCD Travel

    Team Leader

    4 days ago

    BCD Travel Bangalore, India

    Job Description · Bring your passion and energy to our growing team. We're hiring · Team Leader · Full Time, Bangalore India · As a Team Leader, you will · Be the first person in the market and really a pioneer. · Expected to provide an exceptional, high-touch service assisti ...

  • Novo Nordisk

    Team Leader

    2 weeks ago

    Novo Nordisk Bengaluru, India

    Department: Customer Complaints - Global Business Services (CC GBS) · Are you a natural leader with a passion for leading a team that makes difference for patients all over the world? Do you have experience in complaint management of marketed products and quality assurance? We ar ...

  • Novo Nordisk A/S

    Team Leader

    4 weeks ago

    Novo Nordisk A/S bangalore, India

    Department: Customer Complaints - Global Business Services (CC GBS) · Are you a natural leader with a passion for leading a team that makes difference for patients all over the world? Do you have experience in complaint management of marketed products and quality assurance? We ...

  • Novo Nordisk

    Team Leader

    3 weeks ago

    Novo Nordisk Bengaluru, India

    Department – Finance GBS · Are you an experienced finance professional with a passion for leading teams and driving results? Do you thrive in a fast-paced and dynamic environment? We are looking for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you ...

  • Northern Trust Corporation

    Team Leader

    2 days ago

    Northern Trust Corporation Bengaluru, India Full time

    About Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succ ...

  • GKN Automotive

    Team Leader

    3 weeks ago

    GKN Automotive Bengaluru, India

    Team Leader - Systems Management · At GKN Automotive, we are passionate about building Systems that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Con ...

  • Lilly

    Team Leader

    3 weeks ago

    Lilly bangalore, India

    We're looking for people who are determined to make life better for people around the world. · Position Description: · The purpose of the Manager role is to provide technical leadership, people leadership and strategic direction to team members within the Global Learning Conte ...

  • TE Connectivity

    Team Leader

    2 weeks ago

    TE Connectivity Bengaluru, India

    About the job: · At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Job Overview: · TE Connectivity's Account Management Teams are responsible for selling TE's products, sys ...

  • TE Connectivity

    Team Leader

    3 weeks ago

    TE Connectivity bangalore, India

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. · Job Overview · TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or servi ...

  • SLK

    Team Leader

    3 weeks ago

    SLK Bengaluru, India

    Company Name: · SLK Software Private Limited BASIC INFORMATION ON THE POSITION · Position Name: Team Leader - Testing · Mandatory/Required Skills & Location · Location: · Mandatory/Required Skills : · PURPOSE OF THE ROLE · Test Lead handles end to end testing project/progra ...

  • Standard Chartered Bank

    Team Leader

    3 weeks ago

    Standard Chartered Bank bangalore, India Full time

    RESPONSIBILITIES · Strategy · Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role · Business · Responsibilities related to the del ...

  • Paytm

    Team Leader

    1 day ago

    Paytm Bengaluru, India

    Job Descriptions for Team Leads · Preferred Domains : Candidates from Direct Sales, B2C, Telecom, FMGC, Fintech or Device sales domain will be preferred. · Experience Required : 2-8 years of relevant experience in sales and distribution/ business development.Location - Bengaluru ...

  • ASSPL - Karnataka

    Team Leader

    8 hours ago

    ASSPL - Karnataka Bengaluru, India Full time

    You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes mot ...

  • Novo Nordisk A/S

    Team Leader

    3 weeks ago

    Novo Nordisk A/S Bengaluru, India

    Department – Finance GBS · Are you an experienced finance professional with a passion for leading teams and driving results? Do you thrive in a fast-paced and dynamic environment? We are looking for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you ...

  • SAFFRONCONSULTANCY SERVICES

    Team Leader

    4 days ago

    SAFFRONCONSULTANCY SERVICES Bengaluru, India

    Responsible In Managing The Team of 20 to 30 Agents. Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality Ensuring meeting Clint sSLA. Monitor and Track the performance with respect to SLA s, Client satisfaction. Maintaining Up-to-date Knowledge of Proces ...

  • SLK

    Team Leader

    3 weeks ago

    SLK Bengaluru, India

    Company Name: · SLK Software Private Limited · • Total 5 to 9 years of IT experience in Data warehousing & Business Intelligence · • Excellent written and oral communication skills · • Should be able to communicate and understand requirements from client. · • Understand the bes ...

  • Novo Nordisk

    Team Leader

    1 week ago

    Novo Nordisk Bengaluru, India

    The position · As a Team Lead for MDM within Finance GBS, your primary objective is to achieve targets set jointly by MDM Denmark, focusing on tasks within MDM. In this role, you will: Oversee the performance of the Quality team support teams within MDM Finance GBS, including KP ...

  • SLK

    Team Leader

    1 week ago

    SLK Bengaluru, India

    Company Name: · SLK Software Private Limited Requirements: · Enterprise api team mulesoft · Familiar with cloud azure or aws and CI/CD · Maintain infrastructure · Writing scripts, shell commands · Must have skills: · Familiar with openshift and kubernates · Hands on experience ...

  • Novo Nordisk A/S

    Team Leader

    1 week ago

    Novo Nordisk A/S Bengaluru, India

    Department – Finance GBS, MDM · Are you an experienced finance professional with a strong background in Master Data Management? Are you ready to take on a leadership role and drive innovation within a global organization? We are looking for a Team Lead for Master Data Management ...