- Lead and manage multiple teams within the Voice/ CHAT support process
- Troubleshoot and optimize processes, especially within Telecom & Cable repair operations
- Prepare and analyze performance reports; ensure critical KPIs are consistently met
- Lead client/vendor reviews, calibrations, MBRs & QBRs
- Handle routine client/vendor queries and manage escalations
- Drive productivity, quality enhancement, and process adherence
- Conduct audits, quality checks, and provide periodic feedback to Team Leads & Floor Supports
- Identify training needs, manage bottom quartile performance, and ensure cross-skilling
- Ensure directives from senior leadership are executed effectively
- Conduct team huddles, operational reviews, and engagement activities
- Focus on staff retention through career mapping and mentoring
- Ensure adherence to organizational policies and information security requirements
- Manage major incident remediation and ensure timely client deliverables
- 8–12 years of experience in Voice/Operations leadership
- Strong understanding of Telecom & Cable repair processes (preferred)
- Proven ability to analyze data, evaluate outcomes, and solve complex problems
- Graduation in any specialization
- Flexibility to work night shifts and rotational week-offs
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Dear Candidate, · Greetings from AkzoNobel (Experts in the proud craft of making paints and coatings since 1792) · We are hiring for the role of IT Operations Manager - Digital Platforms at Pune (Hybrid role), below are additional skills as required. · Skills Required - IT Delive ...
Pune District ₹900,000 - ₹2,200,000 (INR) per year3 days ago
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1) Operations & Service Delivery: Oversee daily team performance (AHT, QA, productivity, SLAs, accuracy, schedule adherence).Manage work distribution, queues/backlogs, and intraday staffing. Ensure adherence to client SOPs, process controls, and turnaround times (TATs).Conduct da ...
Pune District ₹500,000 - ₹1,500,000 (INR) per year3 days ago
- Work in company
Customer Service Operations Manager
Sciemetric Technologies India Pvt Ltd (TASI India)
Position Title: Customer Care Manager – India · Department: Customer Care · Location: Pune (India) · Reports to: Global Customer Care Manager · Role Overview · The Customer Care Manager for India is responsible for leading and developing the local service organization, ensuring h ...
Pune District3 days ago
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About Position: · Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency. · Role: Technical Support Operations Manager · Location: Pune · Experience: 10+Y ...
Pune District3 days ago
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Hiring: Associate Program Manager – Customer Operations (Voice) · Pune, India · Night Shift · Full-time | Leadership Role · Sal Upto-15lpa · Role Overview · You will be responsible for driving operational excellence, managing multiple teams, improving systems and processes, and e ...
Pune District2 days ago
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JD: Assistant Manager - HR Operations · About the Role · We are looking for an Assistant Manager – HR Operations to support and ensure smooth execution of core HR operational processes across the employee lifecycle—from onboarding to exit. This role is critical in delivering a se ...
Pune District ₹800,000 - ₹2,000,000 (INR) per year3 days ago
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We're Hiring: IAM Service Operations Specialist (Omada Identity) · Locations: Pune | Hyderabad | Bangalore | Chennai | Cochin | Delhi NCR · Experience: 4–6 years · Are you passionate about Identity & Access Management (IAM), IT operations, and working with global teams? We're loo ...
Pune District ₹900,000 - ₹2,200,000 (INR) per year1 day ago
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Job Details · Location: Pune, India (Remote) · Shift Timing: 3 PM IST – 12 AM IST (4:30 AM EST – 1:30 PM EST) · Start Date: Early joiners preferred · Compensation: Up to LPA · As Team Lead - Ad Operations, you will lead the team managing digital marketing campaign delivery, troub ...
Pune District3 days ago
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Job Details · Location: Remote (India) · Shift Timing: 3:00 PM – 12:00 AM IST · Start Date: Early joiners preferred · Compensation: Up to LPA (depending on experience) · Ad Operations Team Lead – India · We are expanding our India operations and are looking for an experienced Ad ...
Pune District3 days ago
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Team Leader (AVP) Court Orders – 8+ years - Pune · Location – Noida · Your Future Employer – Our Client is a multinational financial services institution has grown into one of the world's leading universal banks with operations spanning Europe, the Americas, Africa, and Asia. It ...
Pune District ₹900,000 - ₹2,200,000 (INR) per year3 days ago
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Job Title: Human Resources Manager · Location: Pune · Client: 110 Room Five Star Hotel featuring modern facilities ; The Hotel is affiliated to an International Hotel Brand with a significant presence in India . · About the Role: The Human Resources Manager (HOD) operates the Hu ...
Pune District ₹500,000 - ₹1,400,000 (INR) per year7 hours ago
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Designation: Associate Director/Director Business Operations (This will be commensurate to profile and decided based on overall fitment and interview evaluations) · Job Location: Pune · Type: Work from Office – Hybrid · Experience: 15 to 20 years (not more than 20 years overal ...
Pune District3 days ago
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JOB DESCRIPTION: · Strategic Planning and Execution: Establishing and operationalizing organizations, overseeing strategic initiatives like compliance, infrastructure,operations, and transformation projects at office level. With a proven track record of leading cross-functional ...
Pune District ₹2,000,000 - ₹4,500,000 (INR) per year3 days ago
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Position: Regional Logistics Head · Level: Sr. Manager · Location: Pune (Wester Region) · Job Description: · Lead and manage overall Logistics operations across multiple cities, WH & stores within the region for B2B and C2B verticals. · Ensuring seamless collections for B2B and ...
Pune District3 days ago
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Job Summary: · We are looking for a proactive and detail-oriented HR Executive to manage and support core HR operations across the employee lifecycle. The role involves handling HR policies, payroll coordination, statutory compliance, performance and competency management, and da ...
Pune District ₹500,000 - ₹1,200,000 (INR) per year3 days ago
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Urgent Hiring – US Insurance Broking Operations · Location: Pune & Noida · Domain: US Insurance Broking (PL / CL / EB) · We are actively hiring for multiple leadership and domain expert roles in US Insurance Operations. If you have strong experience in Personal Lines, Commercial ...
Pune District3 days ago
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Short Description for Candidates · The Supply Chain Compliance Manager leads and embeds regulatory compliance across one or more supply chain functions, including materials, production, inventory, logistics, demand management, and order fulfillment. This role ensures that Cummins ...
Pune District3 days ago
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Title: Senior Procurement Operations Analyst · Location: Pune, IN · Duration: Contract to Hire · The proc ops specialist is responsible for: · Daily procurement operational administrative system tasks for sourcing and contracting · Enabling the system through content creation (e. ...
Pune District ₹1,200,000 - ₹2,500,000 (INR) per year3 days ago
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Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Public ...
Pune District1 day ago
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Job Title: Resource Planner (Workforce Management) · Location: Pune (5 days Work from Office) · Shift: Night Shift · Job Description: · The Resource Planner will work closely with client and operations teams to create, manage, and optimize staffing and budget planning models for ...
Pune District3 days ago
Operations Manager - Pune District - Eclerx Services Limited, Mumbai, Maharashtra
Description
We're Hiring | Experienced Voice/ CHAT Support Leaders
eClerx is looking for an experienced professional with 8–12 years of experience to join our Voice Support Process team in a leadership role.
Role Overview
The role focuses on process troubleshooting, team management, and operational excellence, serving customers by planning and implementing effective strategies, improving systems, and driving consistent performance.
Key Responsibilities
What We're Looking For
Why eClerx?
Be part of a dynamic environment where leadership, innovation, and continuous improvement are valued.
Location: Pune
Interested candidates can share their resumes at:
Feel free to tag or share with someone who might be a great fit
#Hiring #eClerx #PuneJobs #VoiceSupport #TelecomJobs #OperationsLeadership #CustomerExperience #ProcessExcellence
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IT Operations Manager
AkzoNobel- Pune District
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Assistant Operations Manager
WNS- Pune District
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Customer Service Operations Manager
Sciemetric Technologies India Pvt Ltd (TASI India)- Pune District
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Technical Support Operations Manager
Persistent Systems- Pune District
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Associate Program Manager – Customer Operations
Career Guideline- Pune District
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Assistant Manager
Clarion Technologies- Pune District
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Identity & Access Management (IAM) Specialist (Omada Identity)
adesso India- Pune District
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Team Lead, Ad Operations
Stealth Startup- Pune District
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Ad Operations Team Lead
GACS- Pune District
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Team Leader
Crescendo Global- Pune District
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Human Resources Manager
SMA - Strategic Management Alliance- Pune District
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Director of Business Operations
Simplify Healthcare- Pune District
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Senior Manager
Forvis Mazars in the UK- Pune District
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Regional Logistics Head
Attero- Pune District
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Human Resources Executive
Datastack Technologies- Pune District
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US Insurance Broking Operations
Career Guideline- Pune District
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Supply Chain Compliance Manager
Cummins India- Pune District
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Senior Procurement Specialist
Diligente Technologies- Pune District
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Project Management Officer
People Prime Worldwide- Pune District
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Capacity Planner
Aptino, Inc.- Pune District