Operations Manager - Pune District - Eclerx Services Limited, Mumbai, Maharashtra

    Eclerx Services Limited, Mumbai, Maharashtra
    ₹700,000 - ₹1,800,000 (INR) per year * Upper Management / Consulting
    Description

    We're Hiring | Experienced Voice/ CHAT Support Leaders

    eClerx is looking for an experienced professional with 8–12 years of experience to join our Voice Support Process team in a leadership role.

    Role Overview

    The role focuses on process troubleshooting, team management, and operational excellence, serving customers by planning and implementing effective strategies, improving systems, and driving consistent performance.

    Key Responsibilities

    • Lead and manage multiple teams within the Voice/ CHAT support process
    • Troubleshoot and optimize processes, especially within Telecom & Cable repair operations
    • Prepare and analyze performance reports; ensure critical KPIs are consistently met
    • Lead client/vendor reviews, calibrations, MBRs & QBRs
    • Handle routine client/vendor queries and manage escalations
    • Drive productivity, quality enhancement, and process adherence
    • Conduct audits, quality checks, and provide periodic feedback to Team Leads & Floor Supports
    • Identify training needs, manage bottom quartile performance, and ensure cross-skilling
    • Ensure directives from senior leadership are executed effectively
    • Conduct team huddles, operational reviews, and engagement activities
    • Focus on staff retention through career mapping and mentoring
    • Ensure adherence to organizational policies and information security requirements
    • Manage major incident remediation and ensure timely client deliverables

    What We're Looking For

    • 8–12 years of experience in Voice/Operations leadership
    • Strong understanding of Telecom & Cable repair processes (preferred)
    • Proven ability to analyze data, evaluate outcomes, and solve complex problems
    • Graduation in any specialization
    • Flexibility to work night shifts and rotational week-offs

    Why eClerx?

    Be part of a dynamic environment where leadership, innovation, and continuous improvement are valued.

    Location: Pune

    Interested candidates can share their resumes at:

    Feel free to tag or share with someone who might be a great fit

    #Hiring #eClerx #PuneJobs #VoiceSupport #TelecomJobs #OperationsLeadership #CustomerExperience #ProcessExcellence

    * This salary range is an estimation made by beBee
  • Work in company

    IT Operations Manager

    AkzoNobel

    Dear Candidate, · Greetings from AkzoNobel (Experts in the proud craft of making paints and coatings since 1792) · We are hiring for the role of IT Operations Manager - Digital Platforms at Pune (Hybrid role), below are additional skills as required. · Skills Required - IT Delive ...

    Pune District ₹900,000 - ₹2,200,000 (INR) per year

    3 days ago

  • Work in company

    Assistant Operations Manager

    WNS

    1) Operations & Service Delivery: Oversee daily team performance (AHT, QA, productivity, SLAs, accuracy, schedule adherence).Manage work distribution, queues/backlogs, and intraday staffing. Ensure adherence to client SOPs, process controls, and turnaround times (TATs).Conduct da ...

    Pune District ₹500,000 - ₹1,500,000 (INR) per year

    3 days ago

  • Work in company

    Customer Service Operations Manager

    Sciemetric Technologies India Pvt Ltd (TASI India)

    Position Title: Customer Care Manager – India · Department: Customer Care · Location: Pune (India) · Reports to: Global Customer Care Manager · Role Overview · The Customer Care Manager for India is responsible for leading and developing the local service organization, ensuring h ...

    Pune District

    3 days ago

  • Work in company

    Technical Support Operations Manager

    Persistent Systems

    About Position: · Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency. · Role: Technical Support Operations Manager · Location: Pune · Experience: 10+Y ...

    Pune District

    3 days ago

  • Hiring: Associate Program Manager – Customer Operations (Voice) · Pune, India · Night Shift · Full-time | Leadership Role · Sal Upto-15lpa · Role Overview · You will be responsible for driving operational excellence, managing multiple teams, improving systems and processes, and e ...

    Pune District

    2 days ago

  • Work in company

    Assistant Manager

    Clarion Technologies

    JD: Assistant Manager - HR Operations · About the Role · We are looking for an Assistant Manager – HR Operations to support and ensure smooth execution of core HR operational processes across the employee lifecycle—from onboarding to exit. This role is critical in delivering a se ...

    Pune District ₹800,000 - ₹2,000,000 (INR) per year

    3 days ago

  • We're Hiring: IAM Service Operations Specialist (Omada Identity) · Locations: Pune | Hyderabad | Bangalore | Chennai | Cochin | Delhi NCR · Experience: 4–6 years · Are you passionate about Identity & Access Management (IAM), IT operations, and working with global teams? We're loo ...

    Pune District ₹900,000 - ₹2,200,000 (INR) per year

    1 day ago

  • Work in company

    Team Lead, Ad Operations

    Stealth Startup

    Job Details · Location: Pune, India (Remote) · Shift Timing: 3 PM IST – 12 AM IST (4:30 AM EST – 1:30 PM EST) · Start Date: Early joiners preferred · Compensation: Up to LPA · As Team Lead - Ad Operations, you will lead the team managing digital marketing campaign delivery, troub ...

    Pune District

    3 days ago

  • Work in company

    Ad Operations Team Lead

    GACS

    Job Details · Location: Remote (India) · Shift Timing: 3:00 PM – 12:00 AM IST · Start Date: Early joiners preferred · Compensation: Up to LPA (depending on experience) · Ad Operations Team Lead – India · We are expanding our India operations and are looking for an experienced Ad ...

    Pune District

    3 days ago

  • Work in company

    Team Leader

    Crescendo Global

    Team Leader (AVP) Court Orders – 8+ years - Pune · Location – Noida · Your Future Employer – Our Client is a multinational financial services institution has grown into one of the world's leading universal banks with operations spanning Europe, the Americas, Africa, and Asia. It ...

    Pune District ₹900,000 - ₹2,200,000 (INR) per year

    3 days ago

  • Work in company

    Human Resources Manager

    SMA - Strategic Management Alliance

    Job Title: Human Resources Manager · Location: Pune · Client: 110 Room Five Star Hotel featuring modern facilities ; The Hotel is affiliated to an International Hotel Brand with a significant presence in India . · About the Role: The Human Resources Manager (HOD) operates the Hu ...

    Pune District ₹500,000 - ₹1,400,000 (INR) per year

    7 hours ago

  • Work in company

    Director of Business Operations

    Simplify Healthcare

    Designation: Associate Director/Director Business Operations (This will be commensurate to profile and decided based on overall fitment and interview evaluations) · Job Location: Pune · Type: Work from Office – Hybrid · Experience: 15 to 20 years (not more than 20 years overal ...

    Pune District

    3 days ago

  • Work in company

    Senior Manager

    Forvis Mazars in the UK

    JOB DESCRIPTION: · Strategic Planning and Execution: Establishing and operationalizing organizations, overseeing strategic initiatives like compliance, infrastructure,operations, and transformation projects at office level. With a proven track record of leading cross-functional ...

    Pune District ₹2,000,000 - ₹4,500,000 (INR) per year

    3 days ago

  • Work in company

    Regional Logistics Head

    Attero

    Position: Regional Logistics Head · Level: Sr. Manager · Location: Pune (Wester Region) · Job Description: · Lead and manage overall Logistics operations across multiple cities, WH & stores within the region for B2B and C2B verticals. · Ensuring seamless collections for B2B and ...

    Pune District

    3 days ago

  • Work in company

    Human Resources Executive

    Datastack Technologies

    Job Summary: · We are looking for a proactive and detail-oriented HR Executive to manage and support core HR operations across the employee lifecycle. The role involves handling HR policies, payroll coordination, statutory compliance, performance and competency management, and da ...

    Pune District ₹500,000 - ₹1,200,000 (INR) per year

    3 days ago

  • Work in company

    US Insurance Broking Operations

    Career Guideline

    Urgent Hiring – US Insurance Broking Operations · Location: Pune & Noida · Domain: US Insurance Broking (PL / CL / EB) · We are actively hiring for multiple leadership and domain expert roles in US Insurance Operations. If you have strong experience in Personal Lines, Commercial ...

    Pune District

    3 days ago

  • Work in company

    Supply Chain Compliance Manager

    Cummins India

    Short Description for Candidates · The Supply Chain Compliance Manager leads and embeds regulatory compliance across one or more supply chain functions, including materials, production, inventory, logistics, demand management, and order fulfillment. This role ensures that Cummins ...

    Pune District

    3 days ago

  • Work in company

    Senior Procurement Specialist

    Diligente Technologies

    Title: Senior Procurement Operations Analyst · Location: Pune, IN · Duration: Contract to Hire · The proc ops specialist is responsible for: · Daily procurement operational administrative system tasks for sourcing and contracting · Enabling the system through content creation (e. ...

    Pune District ₹1,200,000 - ₹2,500,000 (INR) per year

    3 days ago

  • Work in company

    Project Management Officer

    People Prime Worldwide

    Our is Client is a largest Top 5 Software giant in India, with over 11.3 USD billion dollars revenue, Global work force 2,40,000 employees, It delivers end-to-end technology, consulting, and business process services to clients across the globe, Presence: 60+ countries and Public ...

    Pune District

    1 day ago

  • Work in company

    Capacity Planner

    Aptino, Inc.

    Job Title: Resource Planner (Workforce Management) · Location: Pune (5 days Work from Office) · Shift: Night Shift · Job Description: · The Resource Planner will work closely with client and operations teams to create, manage, and optimize staffing and budget planning models for ...

    Pune District

    3 days ago

Jobs
>
Operations manager