IT Operations Manager - Pune District - AkzoNobel

Description

Dear Candidate,

Greetings from AkzoNobel (Experts in the proud craft of making paints and coatings since 1792)

We are hiring for the role of IT Operations Manager - Digital Platforms at Pune (Hybrid role), below are additional skills as required.

Skills Required - IT Delivery Manager with Ecommerce background, Adobe Cloud Commerce, Adobe Experience Manager, Microsoft Azure, AWS, NewRelic, JIRA Service Management, Order Management, Executing Licenses and Managing Expenses,

Job Purpose -

The AkzoNobel Digital team in IT is responsible for the DevOps delivery of our Digital Marketing, Commerce, Sales and Service capabilities. Following a multi-disciplinary agile delivery setup, the IT team is responsible for the application and infrastructure delivery across our online channels (web, app, commerce and portals). Next to the customer channels, the team is responsible to drive the technical capabilities / enablers to manage product information, compliance, analytics and integrations.

Within this team we are looking for a functional engineer who will be responsible to operate IT solutions and processes for our Digital Platform Portfolio.

AkzoNobel has a large portfolio of websites , apps and shops (100+), which we deliver to our customers across the globe. All these customer facing solutions require high-quality features and functionalities across the channels. Our current landscape consists of many various digital platforms incl. commerce-of-the-shelve as well as bespoke build solutions. The DevOps responsibilities include rollouts, replacements, continuous feature developments, IT operations, maintenance and support shared across multiple delivery teams.

The IT Operations Manager in the Digital Domain is responsible for running the live operations of our scaled platforms across Web, Commerce and Lead Management. The IT service and infrastructure capacity planning processes, budget, the license management and the support to the business users will fall under the responsibilities of the IT Operations Manager.

The work delivery is organized in Agile/DevOps teams under the leadership of a Project Managers. Depending on the seniority of the Engineer, he/she will also assume these Project Management activities as a role or will take the lead in delivery of end-to-end changes. It is the intention that more and more work get done as the teams continue to stabilize and work more efficiently.

The IT Operations Manager for Digital will participate in improving the way we manage our financials. This includes but is not limited to entering purchase orders and everything that needs to be done before the work starts. Ensuring we have the right provisions in place that reflect the expected spend, even if invoices come in much later. Proper contract and supplier management needs to be executed to ensure that existing contracts are timely renewed given us enough time to see how we can improve/optimize the current conditions or to stop a current service or support.

Key Responsibilities:

Development & delivery

Guide, coordinate and oversee the preparation and execution and implementation of the changes and the development of the code/config of Stories. Ensure that all partners follow established standards (process- & documentation standards, coding and testing standards, naming conventions etc.). Review, Approve and control the implementation and/or embedding of new, enhancements and/or modifications of applications, systems and/or solutions. This results in building sustainable and stable first-time right solutions in a very collaborate team spirit (also with external service providers) and in an engaging way with stakeholders and consumers of the solutions. Solutions are built according to the Architectural and Security principles and changes are timely & adequately prepared & documented and/or code works as intended.

Testing

Own testing of changes or stories, and/or actively oversee testing by business. Develop test scripts, examine test outcomes, sign off for unit testing and coordinate business sign off for Application Delivery related testing. Contribute to test planning and test management for a specific release. Resulting in, changes and/or code are properly and timely tested.

Incident and Problem management

Perform functional or technical problem analysis in case of incidents or issues as needed depending on the severity of the problem. Perform root cause analysis, document these and share findings. Deploy (or oversee deployment) of updates and fixes. To ensure that issues, incidents, and problems are swiftly and effectively resolved.

Process management and improvement

Monitor, guard, test and analyze that the use and security of applications and systems regarding the functional and performance aspects are in line with the agreed performance indicators, and if necessary, take measures. Actively contribute to process improvement: e.g., tool development, dashboard/insight development and visualization, script automation. Has a good view of the technical state of the application (technical debt) and regularly discuss and works seamlessly together with the (domain)Architect to develop plans to resolve the technical debt. Resulting in, available and optimally performing applications and IT infrastructure for the business and, DevOps process, tooling and dashboards are continuously improving.

Project support

Support a project manager by taking ownership of specific project deliverables (specifications, config, testing, etc.). Define, plan, manage and participate in assigned project deliverables from the own functional or technical domain, in accordance with the IT project manager and involved business project owners. Resulting in, efficient and effective realization of project deliverables.

Job Requirements -

Knowledge/ technical expertise

The functional engineer has in-depth, advanced knowledge of complex applications, platforms and technologies and is able to oversee connections between applications and systems across domains and advises the business regarding innovative improvements. He/She is THE Process expert for his/her domain and has a good understanding of processes in other domains. Participates mostly in larger multidisciplinary projects or programs larger than €500K. Can also run independently smaller projects as project manager till €500K or can play the rol of a scrum master in an Agile team Fluent in agile & DevOp concepts

Analysis

Draws conclusions based on complex analysis (e.g. scenario analysis), within domain and impacted other domains, proposes measures on optimizing strategic approaches and propose implementation plans, designs and approaches (including estimated implementation efforts) in alignment with Architects and impacts for business and other (sub)domains.

Optimization

Initiates, formulates and implements new processes and procedures for the functional discipline and contributes to policy development for the function. Has led and completed a CI initiative (green belt).

Impact

Owns end-to-end technical change or Story specification, testing & deployment for a wide range of Functionality or Technicality and in complex environments. Ensures proper testing & incident mgt complex and high impact/risk environments.

Aware of business developments and business needs and gives advice to translate business needs into functional and technical optimization of a group of applications and systems.

Experience

7-10 years of relevant work experience

Relevant Bachelor or Master degree

Regards,

Team AkzoNobel