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Dear Candidate, · Greetings from AkzoNobel (Experts in the proud craft of making paints and coatings since 1792) · We are hiring for the role of IT Operations Manager - Digital Platforms at Pune (Hybrid role), below are additional skills as required. · Skills Required - IT Delive ...
Pune District ₹900,000 - ₹2,200,000 (INR) per year2 days ago
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We're Hiring | Experienced Voice/ CHAT Support Leaders · eClerx is looking for an experienced professional with 8–12 years of experience to join our Voice Support Process team in a leadership role. · Role Overview · The role focuses on process troubleshooting, team management, a ...
Pune District ₹700,000 - ₹1,800,000 (INR) per year2 days ago
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About Position: · Leads the Technical support team, ensures timely and effective resolution of client issues, manages performance metrics, and drives customer satisfaction and operational efficiency. · Role: Technical Support Operations Manager · Location: Pune · Experience: 10+Y ...
Pune District2 days ago
- Work in company
Customer Service Operations Manager
Sciemetric Technologies India Pvt Ltd (TASI India)
Position Title: Customer Care Manager – India · Department: Customer Care · Location: Pune (India) · Reports to: Global Customer Care Manager · Role Overview · The Customer Care Manager for India is responsible for leading and developing the local service organization, ensuring h ...
Pune District2 days ago
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Hiring: Associate Program Manager – Customer Operations (Voice) · Pune, India · Night Shift · Full-time | Leadership Role · Sal Upto-15lpa · Role Overview · You will be responsible for driving operational excellence, managing multiple teams, improving systems and processes, and e ...
Pune District18 hours ago
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JD: Assistant Manager - HR Operations · About the Role · We are looking for an Assistant Manager – HR Operations to support and ensure smooth execution of core HR operational processes across the employee lifecycle—from onboarding to exit. This role is critical in delivering a se ...
Pune District ₹800,000 - ₹2,000,000 (INR) per year2 days ago
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Job Details · Location: Pune, India (Remote) · Shift Timing: 3 PM IST – 12 AM IST (4:30 AM EST – 1:30 PM EST) · Start Date: Early joiners preferred · Compensation: Up to LPA · As Team Lead - Ad Operations, you will lead the team managing digital marketing campaign delivery, troub ...
Pune District2 days ago
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Job Details · Location: Remote (India) · Shift Timing: 3:00 PM – 12:00 AM IST · Start Date: Early joiners preferred · Compensation: Up to LPA (depending on experience) · Ad Operations Team Lead – India · We are expanding our India operations and are looking for an experienced Ad ...
Pune District2 days ago
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ICE is the leading cloud-based platform provider for the mortgage finance industry. ICE solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality, and efficiency. · We are ...
Pune District ₹2,000,000 - ₹4,500,000 (INR) per year2 days ago
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Team Leader (AVP) Court Orders – 8+ years - Pune · Location – Noida · Your Future Employer – Our Client is a multinational financial services institution has grown into one of the world's leading universal banks with operations spanning Europe, the Americas, Africa, and Asia. It ...
Pune District ₹900,000 - ₹2,200,000 (INR) per year2 days ago
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Job Summary: · We are looking for a proactive and detail-oriented HR Executive to manage and support core HR operations across the employee lifecycle. The role involves handling HR policies, payroll coordination, statutory compliance, performance and competency management, and da ...
Pune District ₹500,000 - ₹1,200,000 (INR) per year2 days ago
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Urgent Hiring – US Insurance Broking Operations · Location: Pune & Noida · Domain: US Insurance Broking (PL / CL / EB) · We are actively hiring for multiple leadership and domain expert roles in US Insurance Operations. If you have strong experience in Personal Lines, Commercial ...
Pune District2 days ago
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JOB DESCRIPTION: · Strategic Planning and Execution: Establishing and operationalizing organizations, overseeing strategic initiatives like compliance, infrastructure,operations, and transformation projects at office level. With a proven track record of leading cross-functional ...
Pune District ₹2,000,000 - ₹4,500,000 (INR) per year2 days ago
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Position: Regional Logistics Head · Level: Sr. Manager · Location: Pune (Wester Region) · Job Description: · Lead and manage overall Logistics operations across multiple cities, WH & stores within the region for B2B and C2B verticals. · Ensuring seamless collections for B2B and ...
Pune District2 days ago
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Short Description for Candidates · The Supply Chain Compliance Manager leads and embeds regulatory compliance across one or more supply chain functions, including materials, production, inventory, logistics, demand management, and order fulfillment. This role ensures that Cummins ...
Pune District2 days ago
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Role Details- · Position: Assistant Manager – LPM (Legal Operations Management) · Grade: JL4A · Location: Pune · Shift: Flexible for shift hours · Educational Qualification: Graduate (any discipline) or LLB · Mandatory: Strong team management experience · Team Size Exposure: Must ...
Pune District ₹800,000 - ₹2,000,000 (INR) per year2 days ago
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Job Title: Resource Planner (Workforce Management) · Location: Pune (5 days Work from Office) · Shift: Night Shift · Job Description: · The Resource Planner will work closely with client and operations teams to create, manage, and optimize staffing and budget planning models for ...
Pune District2 days ago
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Designation: Associate Director/Director Business Operations (This will be commensurate to profile and decided based on overall fitment and interview evaluations) · Job Location: Pune · Type: Work from Office – Hybrid · Experience: 15 to 20 years (not more than 20 years overal ...
Pune District2 days ago
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Title: Senior Procurement Operations Analyst · Location: Pune, IN · Duration: Contract to Hire · The proc ops specialist is responsible for: · Daily procurement operational administrative system tasks for sourcing and contracting · Enabling the system through content creation (e. ...
Pune District ₹1,200,000 - ₹2,500,000 (INR) per year2 days ago
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Job Role: City Manager / Supply Lead · Location: Pune · Job Industry: Human Resources · Hiring For City Manager / Supply Lead · Role Overview · We are looking for a high-ownership City Manager to lead and scale our last-mile delivery operations. You will own the city P&L, drive ...
Pune District ₹800,000 - ₹2,200,000 (INR) per year18 hours ago
Assistant Operations Manager - Pune District - WNS
Description
1) Operations & Service Delivery: Oversee daily team performance (AHT, QA, productivity, SLAs, accuracy, schedule adherence).Manage work distribution, queues/backlogs, and intraday staffing. Ensure adherence to client SOPs, process controls, and turnaround times (TATs).Conduct daily huddles, shift handovers, and floor support for escalations. Coordinate with Workforce Management (WFM) for schedules, shrinkage, and volumes. Support process transitions/ramps, including KT, pilots, and stabilization.
2) Quality, Compliance & Risk Control: Drive quality through audits, error analysis, and action plans. Ensure compliance with client policies, data privacy, and regulatory guidelines relevant to U.S. insurance (e.g., state-level rules, NAIC-aligned practices, data protection).Maintain documentation: SOPs, control checklists, and versioning. Incident reporting and corrective/preventive actions (CAPA) for defects.
3) People Management: Coaching & FeedbackDeliver structured coaching: 1:1s, monthly performance reviews, and improvement plans.Provide real-time behavioral and skill feedback; reinforce call handling and written communication standards.Identify skill gaps; coordinate cross-training and upskilling.Recognize and reward performance; maintain team engagement and retention.
4) Client & Stakeholder Management: Serve as operational POC for client counterparts and internal functions (QA, Training, WFM, HR, IT).Participate in governance calls; present weekly/monthly business reviews. Translate client priorities into actionable plans; close the loop on feedback.
5) Reporting & Analytics: Generate daily/weekly/monthly reports: volumes, SLA attainment, QA scores, defects, rework, and productivity.Track KPIs and trends; provide insights and recommendations.Maintain dashboards and trackers; ensure data integrity and timely distribution.
6) Continuous Improvement & Projects:Lead small Kaizen initiatives: defect reduction, rework elimination, cycle-time improvements.Support automation opportunities (templates, macros, simple workflow tweaks).Document and standardize best practices.
7) Governance, Escalations & Issue Resolution Manage escalations with root cause, impact assessment, and resolution plans.Keep stakeholders informed with clear, above-average written/verbal updates.Ensure business continuity and adherence to contingency plans.
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IT Operations Manager
AkzoNobel- Pune District
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Operations Manager
Eclerx Services Limited, Mumbai, Maharashtra- Pune District
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Technical Support Operations Manager
Persistent Systems- Pune District
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Customer Service Operations Manager
Sciemetric Technologies India Pvt Ltd (TASI India)- Pune District
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Associate Program Manager – Customer Operations
Career Guideline- Pune District
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Assistant Manager
Clarion Technologies- Pune District
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Team Lead, Ad Operations
Stealth Startup- Pune District
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Ad Operations Team Lead
GACS- Pune District
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Senior Manager
ICE- Pune District
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Team Leader
Crescendo Global- Pune District
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Human Resources Executive
Datastack Technologies- Pune District
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US Insurance Broking Operations
Career Guideline- Pune District
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Senior Manager
Forvis Mazars in the UK- Pune District
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Regional Logistics Head
Attero- Pune District
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Supply Chain Compliance Manager
Cummins India- Pune District
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Assistant Manager
Infosys BPM- Pune District
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Capacity Planner
Aptino, Inc.- Pune District
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Director of Business Operations
Simplify Healthcare- Pune District
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Senior Procurement Specialist
Diligente Technologies- Pune District
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City Manager
2COMS Consulting Pvt. Ltd.- Pune District