Jobs
>
Delhi

    Head of Support - Delhi Division, India - Careerfit

    Careerfit
    Careerfit Delhi Division, India

    2 days ago

    Default job background
    Description

    Job Description :


    You will be responsible for developing and implementing strategies, managing a team of support professionals, and driving continuous improvement in our support operations.


    Responsibilities :

    • Lead and manage a team of support professionals, providing technical assistance and resolving issues for customers.
    • Develop and implement comprehensive support policies, procedures, and service level agreements (SLAs) to guarantee timely and effective issue resolution.
    • Define and monitor key performance indicators (KPIs) and metrics to assess and improve the performance and efficiency of the support team.
    • Establish clear escalation procedures, implement efficient incident management processes, and develop a comprehensive knowledge base system to streamline support operations and enhance customer satisfaction.
    • Collaborate closely with crossfunctional teams like product development, engineering, and sales to integrate customer feedback, ultimately driving continuous improvement of products and services.
    • Foster a positive and productive work environment for the support team by providing leadership, coaching, and mentorship.
    • Act as the primary point of contact for major incidents, escalated customer issues, and complaints, ensuring prompt communication and resolution.

    Requirements :

    • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
    • Proven experience in a leadership role overseeing customer support, technical support, or help desk operations (minimum 5 years).
    • Deep understanding of support processes, incident management methodologies, and best practices in customer service.
    • Exceptional communication, leadership, and interpersonal skills with the ability to build strong relationships with customers and stakeholders.
    • Familiarity with support tools, ticketing systems, and CRM (Customer Relationship Management) software.
    • Proven ability to manage teams, drive performance improvements, and achieve results in a fastpaced environment.

    Technical Skillset :

    • Proficiency in a ticketing system (e.g, Zendesk, Freshdesk)Experience with a CRM platform (e.g, Salesforce, HubSpot)
    • Working knowledge of IT infrastructure and operations (a plus)

    Preferred Skills :

    • Certification in IT service management (e.g, ITIL Foundation)
    • Experience with support automation tools, selfservice portals, and AIpowered support solutions
    )
  • Chandigarh University

    Admission Executive

    3 days ago

    Chandigarh University Delhi, India

    Liaising and Networking with Renowned Schools, Educational Institutions, Coaching Centers, Polytechnics, Colleges, ITI and Tutorials etc. · Delivering motivational lectures / Career Counseling and collecting quality Student Database. · Liaising with respective District Career Cou ...

  • Shineroad Foods India Pvt Ltd

    Pastry Chef

    1 day ago

    Shineroad Foods India Pvt Ltd Delhi, India

    Prepare A Wide Variety of Goods Such as Cakes, Pastry, Desserts, Cupcake Etc. Following Traditional & Modern Recipes/Design. · - Create New and Exciting Design for Different Application Using Our Products On Regular Basis. · - Work with Regional/State Head to Support/Empower Key ...

  • Manya Education PvtLtd

    Graphic Designer

    3 days ago

    Manya Education PvtLtd Delhi, Delhi, India

    **Position : Graphic Designer** · **Work Location**: · Manya Education Pvt Ltd · Corporate Office,_B 7/2, Ground Floor,. _ · - Okhla Industrial Area, Phase · - II,. _ · - New Delhi _ · **Profile Building & More**: · From psychometric tests to help you zero in your best fit career ...

  • Vodafone Idea

    Gm - Hsw

    3 days ago

    Vodafone Idea Delhi, Delhi, India

    Job Req ID: Location: New Delhi, IN- Function: Other- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. Wi ...

  • HDFC Bank

    Virtual Relationship Banking-central Support

    4 days ago

    HDFC Bank Delhi, India

    **Group Company**: HDFC Bank Limited · **Designation**: Virtual Relationship Banking-Central Support Executive (V-IRM) (137_608_100090) · **Office Location**: Vikas Puri Backoffice Delhi (Branch) · **Position description**: · **Prepare and Publish MISs on all areas of the Channel ...

  • V-Konnect Associates

    HRbp vk2123

    6 days ago

    V-Konnect Associates Delhi, India

    Reference Code: · - VK2123 · - Job Title: · **HRBP** · - Category: · - Job Description: · - Responsible for end-to-end Recruitment Process · - Partnering with business heads, understanding requirements and ensuring timely closure of bulk/support manpower needs. · - Extensive Expe ...

  • Aleph INDIA

    Operation Executive

    1 week ago

    Aleph INDIA Delhi, Delhi, India

    Brief Description:Understand route map of each project with operation head. · - Daily check and update CRM, BIS portal and clients Mails. · - Take required support from operation head. · - Keep record of all important dates ( like expiry date of report etc.) in the dairy. · - Coo ...

  • Glimmer & Company

    Air Import

    1 week ago

    Glimmer & Company Delhi, India

    Responsible for achieving the Air Product Plan and enhance Air product growth - HWL India. Responsible for achieving the HPL Product Plan and enhance HPL product growth for India. Negotiate Carrier pricing in close conjunction with Location heads & carriers to obtain competitive ...

  • HelpAge

    Chief Operating Officer(Coo)

    1 week ago

    HelpAge New Delhi, India

    **Location**: Head Office (New Delhi) · **Reporting to**:Chief Executive Officer, the Chief Operating Officer (COO) shall have overall responsibility for leading and advancing HI's programs to the next level, in line with its mission, aspiration and values. · The COO shall be a m ...

  • JLL

    Professional, Procurement

    3 days ago

    JLL Delhi, Delhi, India

    JLL supports the Whole You, personally and professionally. · Jaggaer · Coordinate with Site Leads to ensure that contracts are renewed on time and PO based vendors are enrolled and finally the contracts are uploaded in the system. · Maintain and clean up Jaggaer for PAN India. · ...

  • Chandigarh University

    Admission Executive

    2 days ago

    Chandigarh University Delhi, India

    **Department Admissions** · Position Executive/Sr. Executive · **Responsibilities**: · 1. Liaising and Networking with Renowned Schools, Educational Institutions, Coaching Centers, · Polytechnics, Colleges, ITI and Tutorials etc. · 2. Delivering motivational lectures / Career Cou ...

  • TIG

    Office Co-ordinator

    4 days ago

    TIG Delhi, India

    Assisting and coordinating with the site team · Processing company receipts, invoices, and bills & courier to Head office · Maintain files and records with effective filing systems · Support other teams with various administrative tasks (redirecting calls, disseminating correspon ...

  • Antal International

    Avp/cxo - Business Excellence

    2 days ago

    Antal International Delhi, India

    **Roles and Responsibilities** · **Strategic Responsibilities**: · 1. Support the MD in drafting business and group strategies to meet the organization Vision and goals. · 2. Participate in special projects in areas such as systems implementation and processes - give inputs on sc ...

  • MED-EL India Privated Ltd

    Junior Associate- Regulatory Affairs

    1 week ago

    MED-EL India Privated Ltd Delhi, India

    **Position: Junior Associate · - Regulatory Affairs (Medical Devices)** · **Location**: **Delhi NCR (Delhi/ Gurgaon)** · **Experience: 1-2-year Experience in Medical devices (Fresher with interest in medical devices may also apply)** · **Qualifications: B. Pharmacy** · **Job Prof ...

  • Ursa business solutions and pvt ltd

    Personal Assistant

    3 days ago

    Ursa business solutions and pvt ltd Delhi, India

    JD for EA · - Statement of Job Responsibilities: · Supporting the MD to frame and drive the Operations Strategy & Planning for the entire portfolio of businesses. · Assist the MD in formulating Business plans through Business Analysis, collating information and preparing reports/ ...

  • Vodafone Idea

    Gm-circle Mass Distribution

    1 week ago

    Vodafone Idea Delhi, India

    Job Req ID: Location: Delhi, IN- Function: Sales and Distribution- About: · - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G ...

  • AddressHealth Solutions India Pvt Ltd

    Female Infirmary Nurse

    1 day ago

    AddressHealth Solutions India Pvt Ltd Delhi, India

    **Greetings from AddressHealth ** · **Looking urgently for a Female 'School Infirmary Nurse ' for a reputed residential school at Jhajjar, Haryana.** · - **Presentable with fluency in English is must.**_ · Positions: 1 Female Nurse · Experience: Min 2 yr exp in Nursing.(Experienc ...

  • Triedge Solution

    Executive Business Coordinator and Digital

    4 days ago

    Triedge Solution Delhi, India

    Position: Executive Business Coordinator and Digital Innovation Intern w · **Salary**: 10000 Monthly · Duration : 6 Months · Location: Delhi · Roles and Responsibility: · Key Responsibilities: · Executive Support: · - Act as the primary assistant to the Head of Business, ensuring ...

  • United Nations

    Economic Affairs Officer temporary

    4 days ago

    United Nations New Delhi, India

    The mandate of the United Nations Economic and Social Commission for Asia and the Pacific (ESCAP) is to promote sustainable and inclusive development and regional connectivity in the Asian and Pacific region. ESCAP's role as a regional development arm of the United Nations Secret ...

  • MED-EL India Privated Ltd

    Junior Associate- Regulatory Affairs

    1 week ago

    MED-EL India Privated Ltd Delhi, India

    **Location**:Delhi NCR (Delhi/ Gurgaon)** · **Experience: 1-2-year Experience in Medical devices (Fresher with interest in Medical devices may also apply)** · **Qualifications: B. Pharma/ M Pharma only** · **Job Profile**: · - Regulatory and Quality Assurance for India Sub-contin ...