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    Process Developer - Pune, India - Genpact

    Genpact
    Genpact background
    Description

    Location: Pune

    Shift: Us

    Type: Hybrid

    Experience: 2 years to 10years

    Responsibilities

    In this role you will be responsible for all the activities related to retirement, benefits

    which typically include:


    • Good understanding of various retirement plans and regulations affecting them


    • Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.)


    • Managing service delivery within the agreed service level across multiple blended processes


    • Implement operational governance framework – quality review mechanism, communication strategy


    • Participate in daily/weekly catch ups with onshore partners to provide business updates and updates on SLAs


    • Design and implement action plans, coaching and mentoring sessions for the team members, talent development sessions, as well as career development sessions


    • Perform monthly/quarterly/yearly individual appraisal discussions with the team members


    • Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service levels


    • Prepare Weekly/Monthly dashboards for reporting 2


    • Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process


    • Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic


    • Exposure to tools and technologies offered to enhance effectiveness of the assigned Process


    • Building strategic relationships with onshore partners and with operating leaders to facilitate defined goals and objectives



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