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    Consultant – IT Support Analyst - Gurugram, India - Genpact

    Genpact
    Genpact Gurugram, India

    Found in: Talent IN C2 - 3 days ago

    Genpact background
    Full time
    Description

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

    Inviting applications for the role of Consultant – IT Support Analyst

    Responsibilities:

  • Provide first level IT support within the agreed SLAs, covering PC, mobile device, communication systems and application software.
  • Resolve and report on any issues or potential issues with Dentsply Sirona network and infrastructure.
  • To build, configure, install and patching corporate devices ready for end user.
  • User management and administration (Security and Access)
  • Liaising with other internal support teams towards resolution of incidents/requests.
  • Assist in the enforcement of IT Security Policy and Operations.
  • Keep the stakeholders and other members of the IT department informed of progress as appropriate.
  • Complete thorough documentation of incidents/request in ticket system, to ensure proper tracking of status, root cause resolution, and/or correct application of workarounds, etc.
  • Delivery of excellent service to customers (internal and external)
  • Assist in creation of the IT Support knowledge base.
  • Onsite support as needed for Deployments/Changes

    • Qualifications we seek in you

    Minimum qualifications:

  • Good Experience IT Compliance, IT Security or IT Audit/Risk or combination thereof
  • Expertise in IT, specifically in the end user support & ITIL environment
  • Excellent communication and interpersonal skills, and ability to interact effectively with a broad range of people in professional manner.
  • Analytical and Problem-solving skills, Precision, Reliability, dynamism and flexibility.
  • Experience of supporting core technologies such as Microsoft 365, Windows 10, Windows Server, Active Directory, SCCM, Intune, etc.
  • Experience of LAN/WAN technologies, troubleshooting and setup.
  • Preferred: Bachelors degree in Computer Science or similar field, ITIL V3/V4 Foundation.
  • Strong writing/documentation skills required
  • Strong verbal communication required
  • Preferred: CIA/CISA/CISSP/CIPT/GRCP certification or working toward certification (one of these)

    • Languages : Must be highly fluent in English, additional languages would be highly preferred.

    Coverage: Primary India time zone

    Preferred qualifications :

    Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem solving ability, interpersonal efficiency, and positive attitude

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