Customer Service/Customer Support Internship - Mumbai, India - Merakin

Merakin Mumbai, India

Found in: beBee S2 IN - 4 days ago

Internship, Full time

Description

About the internship:

We are seeking a dynamic and enthusiastic individual to join our team as a social media customer service representative. In this role, you will be the front line of our brand's online presence, interacting with customers across various social media platforms to provide exceptional service and support. If you have a passion for helping others, excellent communication skills, and a knack for problem-solving, we want to hear from you

Selected intern's day-to-day responsibilities include:

1. Monitor social media channels (e.g., Facebook, Twitter, Instagram, YouTube, etc) to promptly respond to customer inquiries, comments, calls, and messages in a friendly and professional manner

2. Address customer concerns, complaints, and feedback effectively, striving to provide timely solutions and exceed expectations

3. Cultivate positive relationships with customers by embodying the brand's values and voice in all interactions, promoting loyalty and trust

4. Recognise and escalate complex issues to appropriate teams or supervisors for a swift resolution, ensuring customer satisfaction

5. Review user-generated content and comments to maintain a respectful and supportive online community, adhering to company guidelines and policies

6. Track, maintain and analyze social media metrics and customer interactions to identify trends, patterns, and areas for improvement, contributing insights to enhance service quality

>

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 8th Apr'24 and 13th May'24

3. are available for duration of 3 months

4. have relevant skills and interests

Women wanting to start/restart their career can also apply.

* Freshers looking for jobs may also apply

Stipend:

INR ₹ 10,000-15,000 /month

Deadline:

:59:59

Other perks:

Certificate, Letter of recommendation, Informal dress code, Job offer

Skills required:

MS-Office, English Proficiency (Spoken), English Proficiency (Written) and Effective Communication

About Company:

Merakin serves as the umbrella organization for Pep Nails, a preeminent brand specializing in press on nails, headquartered in Mumbai, India.

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