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Asst Manager - Gurgaon, India - timesjobs
Description
Job Descriptions:
Experience in delivering training programs by using prescribed methodology and maintain delivery matrix targets batch throughput/coverage/PKT sessions. Should have experience in handling team of multiple trainers.
Responsibilities and Desired Skills:
Lead a Team of Trainers, Coaches, TL to enable training delivery.
Track record in designing and executing successful training programs.
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc).
Work with respective Trainers to create a robust TNI / Refresher plan to improve agent performance within classroom training & live environment.
Excellent communication and leadership skills.Ability to plan, multi-task and manage time effectively.
Strong writing and record keeping ability for reports and training manuals.
Skills Required:
People Management
Excellent verbal, written and interpersonal communication skills.
Must be proficient with Microsoft Office (intermediate PowerPoint, basic Excel).
Outstanding customer service skills and dedication to providing exceptional customer care.
Ability to multitask and successfully operate in a fast paced, team environment.
Extensive experience working in Training Management
Total Exp-5 Years
2 years of experience in team Handling
BPO Industry experience will be added advantage.
6 Days Working
Education -Graduate
