Customer Care Executive - Mumbai, India - Parag Milk Foods

Parag Milk Foods

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Roles and Responsibilities

A customer care executive tends to act as a linkman between a company and its customers and resolves any such queries generated by its customers with efficiency.
The only aim is to ensure customer satisfaction by fulfilling their requirements.
Should be confident in troubleshooting any such emerging queries and maintaining high standards of Brand
Develops a strong relationship with their customers and generates trust with an open and interactive communication.
Acquire and validate information and provide it to the customers with full efficiency.
Document or maintain records of each and every interaction with the customers for future evaluation.
Setting up customer accounts and providing relevant information to them.
Follow the procedure, guidelines provided and implement it while troubleshooting queries.

Well-versed with Computers Excel, Google spreadsheets.
The job location is Vidyavihar (Near Vidyavihar Station). The Call center is operational from morning 7:30 am till 7:30 pm. The customer care works on shifts basis.

Perks and Benefits

Role:_Customer Success Associate
Salary:_ Lacs P.A.
Industry:_BPO / Call Centre
Department:_Customer Success, Service & Operations
Role Category:_Customer Success
Employment Type:_Full Time, Permanent
Key Skills
Customer Service
Inbound ProcessCustomer RelationshipCustomer Supportcustomer carecommunication skills
Skills highlighted with '' are preferred keyskills

Education

UG:_Graduation Not Required

Company Profile:

Pride of Cows (A part of Parag Milk Foods Ltd)

Parag Milk Foods is an ISO 9000 and AGMARK certified company, committed to international standards of product quality.

Our product portfolio includes milk, skimmed milk powder, whole milk powder, ghee, processed cheese, butter, dahi, proprietary foods like dairy whitener and Gulab Jamun mix powder under the brand names of Go and Gowardhan, all made from 100 percent fresh cows milk.

Pride of Cows, a brand of Parag Milk Foods, is a first-of-its-kind, superior farm-to-home milk, from Indias most modern dairy farm, with a production capacity of 25,000 litres a day.

Located in the lush greenery of Manchar, close to Pune, the Pride of Cows dairy farm is spread over 26 acres, perched between the Bheema River and the Bheemeshwari hills.

The farm is the most advanced in India, equipped with the finest international technology for feeding, milking and processing, conforming to international dairy practices.

The Pride of Cows brand is a reflection of our passion for milk. Milk captures the imagination, sparks interest and ideas, adds colour and flavour, and makes us feel fulfilled and happy.

We believe in the significant part played by milk, strengthening and protecting the body and mind to live a fuller, more complete life each day.

We know that cows milk at its best represents the pinnacle of nutrition and health