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    Senior Analyst - Bengaluru, India - Microland

    Microland
    Microland Bengaluru, India

    11 hours ago

    Microland background
    Description
    Required Skills
    Domain | IT in Banking | Customer Support
    Technology | (Operating) System Administration | SCCM Administration
    Technology | Software Packaging Activities | Deploying Software Packages
    Behavioral | Aptitude | Information Processing
    Behavioral | Aptitude | Communication

    Education Qualification :
    Any Graduate

    Certification Mandatory / Desirable :
    Technology | IT Certifications | Microsoft Certification | Administering SCCM and Intune


    Details:

    Technical Skills:
    In-depth understanding on any one of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,


    Functional Skills:
    1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.,
    2. Patch Management
    a. Deployment of monthly updates on every patch Tuesday following the Change process
    b. Provide the patching status report to the customer
    3. Software Distribution
    a. Deployment of application versions to keep the devices complaint
    b. Provide the deployment status report to the customer
    4. Hardware and Software Inventory
    a. Generate hardware and software inventory reports as per the customer requirements
    5. Configure features Asset intelligence, DCM, Reporting
    6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.
    7. SCCM Client installation on Servers and Desktops
    8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices
    9. Expertise in Windows Batch Scripting
    10. Monitor and troubleshoot the SCCM infrastructure components and client health issues
    11. Monitor and Troubleshoot
    a. Monitoring the daily health of SCCM infrastructure components and client issues
    b. Troubleshoot failed SCCM components and clients
    c. Troubleshoot failed Software and Patch Deployments
    12. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks
    13. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis
    14. Prepare and maintain SOP documents to help L1 team
    15. Manage and lead team of L1s
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