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    Office 365 Engineer L2 - Faridabad, India - Cognisol

    Cognisol
    Cognisol Faridabad, India

    1 day ago

    Default job background
    Description
    We are seeking a talented andexperienced Level 2 Office 365 Engineer to join our growing ITteam. In this role you will be responsible for providing advancedtroubleshooting and support for a wide range of Office 365services. You will diagnose complex issues develop solutions andcollaborate with other engineers to ensure optimal performance anduserexperience.
    Responsibilities:
    • Troubleshootand resolve complex technical issues related to Office 365 servicesincluding:
    1. Exchange Online(email calendars contacts)
    2. SharePoint Online(document management collaboration)
    3. OneDrivefor Business (cloud storage)
    4. Microsoft Teams(communication and collaboration)
    5. Otherrelevant Office 365 workloads (specify ifapplicable)
    • Provideadvanced technical support to internal users and/or externalclients experiencing Office 365problems.
    • Conduct indepth analysis of userissues using diagnostic tools and logs.
    • Developand implement effective solutions to resolve technical problemsefficiently.
    • Document technical issuesresolutions and knowledge base articles clearly andconcisely.
    • Escalate unresolved issues to seniorengineers or Microsoft support as needed.
    • Stayuptodate on the latest Office 365 features functionalities andsecurity updates.
    • Proactively identifypotential issues and implement preventativemeasures.
    • Collaborate with other IT teams (e.g.network security) to ensure seamless integration of Office 365services.
    • May provide technical guidance andtraining to Level 1 supporttechnicians.

    Qualifications:
    • Minimum45 years of experience in a technical support role with at least 3year experience as a Level 2 Office 365 engineer or similarrole.
    • Strong understanding ofOffice 365 architecture services andfunctionalities.
    • Indepth knowledge oftroubleshooting methodologies for Office 365applications.
    • Proficiency in using MicrosoftPowerShell for Office 365 administration (highlypreferred).
    • Excellent problemsolving andanalytical skills.
    • Superior communication andinterpersonal skills both written andverbal.
    • Ability to work independently managetime effectively and prioritize tasks in a fastpacedenvironment.
    • Proven ability to documenttechnical issues and solutionsthoroughly.
    • MCSA: Office 365 certification(preferred).
    • Experience with Azure ActiveDirectory (Azure AD) is aplus.

    microsoft,office,azure

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