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    Customer Service Team Lead - Noida, India - iEnergizer

    iEnergizer
    iEnergizer Noida, India

    1 week ago

    Default job background
    Upper Management / Consulting
    Description

    · Hiring – Team leader for Banking voice process

    Job description

    Role and Key Responsibilities:

    for the day-to-day supervision of a group of associates including

    • work and attendance monitoring in accordance with organization policy and applicable legal
    • impart effective coaching to direct reports, ensuring consistent high-performance
    • performance related issues, develop an action plan for improvement and implement
    • actions.
    • service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
    • subject matter expertise in handling escalated customer calls as needed.
    • and maintain all Client Service Level Agreements; implement improvement plans
    • a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.

    Key skills & knowledge:

    • with 2 - 4 years of relevant experience in banking process is mandatory.
    • be a TL in banking voice process on papers with fraud/ dispute process
    • Hands on Experience in Shrinkage , Attrition, AHT, KRA Metrics , KPI
    • motivated individual with skills to develop and coach team members to achieve
    • expectations.
    • well under pressure and follow through on items to completion.
    • oral and written communication skills
    • to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables.
    • to mentor, coach and provide direction to team members.
    • to work in a flexible schedule.
    • -Noida
    • Communication Skill
    • for Rotation Shift and rotation Offs with 5 days working
    • be open for night shifts

    cab facility

    • Interested candidate can share there resume at
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