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Pimpri-Chinchwad

    BMC Helix ITSM Developer - Pimpri Chinchwad, India - MAHLE

    MAHLE
    MAHLE Pimpri Chinchwad, India

    Found in: Talent IN 2A C2 - 1 day ago

    Default job background
    Manufacturing / Mechanical
    Description

    General Description

    Supporting the Issues related to the below applications.

    • Digital Workplace
    • Smart IT
    • Digital Workplace Catalog
    • Helix Dashboard
    • Remedy Single Sign on
    • Mid-tier

    Support Issues related to the BMC Remedy ITSM modules listed below.

    • Incident Management
    • Work Order Management
    • Service Request Management
    • Problem Management
    • Change Management
    • Release Management
    • Asset Management
    • Configuration Database Management
    • Service Level Management
    • Knowledge Management
    • Contract Management

    Work Experience Requirements

    • 5 to 10 years of expereince
    • Configure the Foundation data and setup the above ITSM modules.
    • Configure the Approval Processes
    • Configure the Service Level Agreements
    • Configure the Service Requests using the native SRM or the Digital Workplace Catalog advanced.
    • Perform Quarterly Product Assessment Analysis & provide recommendations to enhance the performance of
    • the application.
    • Creating Reports, Dashboards and broadcasting the reports
    • Support the issues related to the existing integrations.
    • Creating the knowledge articles
    • Applying the patches and Hotfixes for the applications
    • Creating the reconciliation jobs, custom datasets, attributes, classes in CMDB.
    • Maintaining the health check of CMDB
    • Configuring notifications using html
    • Analyzing if any automations can be done to automate certain processes.
    • Periodic check of logs to identify the issues.
    • Minor customizations as per the business requirements
    • Enhancement to existing workflows to improve the performance.
    • Ensure to respond & resolve the issues within the defined SLA.
    • Engaging with BMC to identify and resolve the issues.
    • Adhere to the Processes as per the business.
    • Ensure the customer data is secured.
    • Proactively identify the issues to avoid outages by performing daily checks.
    • Weekly/Monthly review to share the status of the Issues/Requests handled.
    • Knowledge of Kubernetes.
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