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    System Analyst - Pune, India - Owens & Minor

    Owens & Minor
    Owens & Minor Pune, India

    3 hours ago

    Default job background
    Description

    EDUCATION & EXPERIENCE:


    • 1-4 years' hands-on knowledge / experience as a Technical Support specialist / developer or similar role.


    • Technology know-how: JavaScript, SQL/ PL SQL, ColdFusion are must to have. Different Java services Framework knowledge is good to have.


    • Ability to diagnose and correct issues based on written documentation.


    • Efficient communication skills & Strong organizational skills.


    • Hands-on Incident Management and Problem Management experiences using ITIL and ITSM frame work


    • Good problem-solving skills and able to drive critical incidents communication and continuous engagement with stakeholders.


    • Interested to support continuous improvements.


    • Bachelor's degree in information technology or computer science is preferred.


    • ITIL foundation level certification is good to have

    ESSENTIAL JOB FUNCTIONS:


    • Triage Web application tickets and resolve them as per SLA


    • Analyze issues and provide workaround to business on resolution.


    • Team player and effective communicator with strong analytical & problem-solving skills.


    • Respond to and resolve day to day issues reported by users using ITIL practices.


    • Escalate complex issues to appropriate team and level, serve as communication point for involved resources.


    • Perform day-to-day system maintenance tasks.


    • Follow best coding practices.


    • Provide risk assessment and impacts update while resolving tickets.


    • Work on analysis and development when required.


    • Act as a Tier first point of contact for support issues.

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