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    Customer Care Associate - Chennai, India - NTT DATA

    NTT DATA
    NTT DATA Chennai, India

    1 week ago

    NTT Data background
    Description

    Job Description

    Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
    Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
    Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries.
    Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
    Required Skills:

    2+ years of expereince in Denial Management

    Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
    University degree or equivalent that required 3+ years of formal studies of the English language.
    1-3 year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.

    2+ years of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions

    Apply from local Career site

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